Fair enough. Anyways the Trading standards has now taking on this and may bring a case against them.

No skin of my nose, just passing on info. heard exact same thing today from someone else within the store. But isnt everyone scepitical when they hear something to good to be true for the first time

Dont have any actual proof on this, but as you say you do require the reciept to show what price you paid. We were told this by a customer server trainer who specialised in customer services which deals with all the refunds and returns. So as i said we told told rather than shown it. Am sure there is someplace that will have this writeen down but it is finding it. Will search for it and post if i find it.

Hi This is just a small note on refunds. I have recently started a new job within a major high street store, and was a customer services course. this may have been posted but i could not find it here, so here goes. If you were to buy any kind of merchandise at a sale price (ie £100 phone at £59.99) and you took it home and decided you did not like it and took it back to the place of purchase for a refund. ( as long as you are within the time period stated by the store, some say 28 days others say 14) but anyways take it back. But instead of asking for what you paid for the item (ie £59.99) you can ask for the full initial price of (£100) Some kind of loophole within the system. This was told to a group of us whilst in customer training by a company who provides training for retail, have not tried it myself AS YET but it should work.

It is, it is the customers copy, i work in retail, and the top copy which has the ink signature nis allways the customers copy. thanks

Ok thank you, hopefully it does not go that far, as the adverse publipicity would damage there reputation.

Thanks for that. Just 1 other item, when it says I enclose a schedule of the charges which I am claiming with this letter, does this require the original statements to be sent or just the dates they have charged me.

Hi After reading about others claiming late fee charges back, i thought i will give it a go too, only have 4 but is £80. So i was wondering which letter do i send of first, as have seen a cpl of prelimeny letters, bank letter or Credit/store card letter or is there another letter template to use. Many Thanks Neil WILL POST OUTCOME OF RESULT

Bought a vehicle from Carcraft a year ago on HP, was given a price of which i agreed upon, but when bank statement arrived the price was a £100 higher than stated. So been trying to get money back for this. Also have seen there copy of the agreement i signed and on 2 parts which ask if you want additional coverage and extra cover it has my signature but i did not sign for these and my customer copy clearly shows this (which is the top copy) Anyways after 12 months of rangling, they claimed the car back and now want the remaining money. money owing is £15,000 (they have even sold the vehicle for 10,000) but yet want all this money. So any ideas where i stand, seeing as my signature has been (allegedly) forged on the documents for extra cover. Thanks in advance for any help [edited: beware of potentially libelous comments, they put this site at risk. Thank you ]