I started my chain of action to reclaim charges from Halifax 19 Feb 07. Mailing a SAR request to Halifax, PO Box 101, Leeds HX3 0TA giving 40 days to complete.
Called them today 21st March and they say have no record of request/letter/cheque etc etc ... they asked which address I used. Told them used address that I'd always used for setting up new DD's and other mail previously. The person in the Belfast call centre, told me that he'd never heard of the address that I'd used???? told him that its printed on the face of all my cheques that Halifax gave me to use!!!
Eventually after about 18 mins, I got given another address to write to: Nexus - Halifax PLC, PO Box 548, Leeds LS1 1WW.
They are not one bit helpful at all and I asked whose address is printed on my cheques then? The answer was *I cannot answer that question for you* !!!!
Unbelievable... I have written a further letter today, expecting the compliance to be within the original 40 days. [i'm a Law undergraduate and cant believe how lax the bank are!]