Amazing work and thank you very much for the time and effort you have put into this, but I think there maybe some confusion or cross wires as I'm doing this on my sons behalf because being a halfwit he buried his head in the sand hoping it would go away. My son is the registered keeper and also the owner of this particular car (which is now written off) So they haven't tried to palm this off on me, I really sorry if this is how its come over and my good intentions was not to mislead anyone.

Good Morning, there is nothing on the reverse of any of the paperwork sent on the 17th January and that looks like all the paperwork that came with the case file, I am more than happy to scan every sheet but it only contains "Ways to pay" or "Financial Statements". I did not see any paperwork on appealing the PCN. pdfjoiner (2).pdf

Scanned 12 pages that were relevant missing out all the financial help letters and the cover letter, thanks pdfjoiner (1 ).pdf

Surprise Surprise CEL have complied with our requests and have sent the paperwork, without having to scan the bundle of letters what in particular are we looking for? also we have until the 16th April to file our defence,

this is just a excerpt taken from a legal firms website although does not apply to me it makes interesting reading:- Nevertheless, the respective advice of both the EU Commissioner for Transport and the CAA has emphasised that each cancellation must be assessed on an individual case-by-case basis. This means that airlines cannot use COVID-19 as a blanket excuse for cancellations without compensating passengers. Airlines intending to rely on the ‘extraordinary circumstances’ exemption for COVID-19 related cancellations must be mindful that the burden of proof is on the airlines in such scenarios and of the need to demonstrate, in each case, that: a) there was a clear link between the extraordinary circumstances and the cancellation; and b) the cancellation could not have been avoided even if all reasonable measures were taken

Just looking at the Insurance Claim Form, Not applying a claim for the Ryanair flights but only for my out of pocket expenses would give this claim a better chance of success. So my out of pocket expenses are: One Way flights to Athens Two nights accomodation Flights to the UK Taxi Fare from Gatwick to Stansted I will try Visa first then try the insurance claim if not successful. I took this from the EU261 Sheet: FLIGHT CANCELLATION If your flight is cancelled, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that Ryanair is entitled to refuse compensation when: 1.you are informed of the cancellation at least two weeks before the scheduled time of departure; NO 2.you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; NO 3.you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; NO 4.we can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken by Ryanair, including not limited to political instability, safety and security reasons, weather disruption, labour disputes or failure or delay of air traffic control facilities. Excert from the CAA website Please note that the CAA’s interpretation of extraordinary circumstances set out above is illustrative and for guidance only, rather than determinative of our view in any specific case that may arise. Each case will be context and fact specific. It should also be recognised that should a passenger or group of passengers disagree with the CAA’s interpretation in a specific case, it is open to them to seek to enforce their rights through the courts. Still loving the advice guys any comments on the above would be greatly appreciated x

Okay will do, thanks

Looks like I did none of the above, so I have basically gave up rights to any claim by not informing them I was rerouting. I’ll try an insurance claim see if I get any joy with that.

I think to get my out of pocket expenses it would be better to go through the insurance and I know dx will tell me off for this but to use Bott & Co the claim firm that have a good success rate with Ryanair to try get my compensation...like previously mentioned I'm not concerned about the compo but to get my out of pocket expenses back or at least most of it. if I post the insurance claim form will you guys scan over it and see what the chances are?

We put in a claim for Reimbursements for out of pocket expenses and compensation being honest I'm not interested in the compensation but the out of pocket expenses. No we didn't take pictures of the empty desk but yes we have evidence we tried to call them by our phone logs. No contact could be made with Ryanair by phone as it would redirect us to the website to rebook at a much later date then our scheduled flight. Ryanair offered a partial refund for our flight by way of a voucher but nothing other than that. Ryanair did not offer a reroute, their website stated there was a flight out on the 19th November, which was top late because I was still working during the second lockdown this is why I had to take the safe route home avoiding countries that would otherwise make me quarantine. I firmly believe Ryanair abandon us when it was their duty to get us back to the UK safely. Loving the advice keep it coming

if I'm not entitled to compensation what about reimbursement?

at the time of the booking the corridor to Greece was open with no COVID restrictions in place apart from having a valid Passenger Locator Form to enter Greece and one to return to UK. Greece went into lockdown before Britain this is why we had to leave because within 24hours Thessaloniki Airport was going into lockdown. Obviously we tried phoning Ryanair but an automated message kept diverting us to their website to rebook another flight however the next flight two weeks away. When at Thessaloniki airport there was no agent from Ryanair to assist us so with the airport lockdown looming we had to make an instant decision on how to get back to the UK. We decided the safest route was to fly to Athens Airport and fly from their to the UK. I do believe the second UK lockdown came into effect on the 5th November 2020, Ryanair cancelled our flight on the 2nd November understandably we were due back on the 8th November.

understood cheers dx

PNR: OES2YE Dear Customer, We regret to advise you that due to ongoing changes to travel restrictions, at very short notice, we have no alternative and are forced to cancel your flight(s): FR8583 from Thessaloniki to London (Stansted) on 08Nov20. Please inform any other customers who may be travelling in your party of these cancellations. We are notifying you today to inform you that you can choose between a full reimbursement of the cost of your ticket, or the option of re-routing as well as reasonable care (as detailed below).

Before I contact the Greek CAA this is the cancellation email we received back in November 2020, I cannot see anything that relates to Covid-19. Just checking with you guys to see if you can find anything before I send off an email.

it would be interesting FTMDave but reading through previous posts on the forum it doesn't look like they will be forthcoming with that info, in the meantime I'm also hoping the lad can find some sort of correspondence from CEL. Thanks for the advice

thanks for the advice it very much appreciated I'm just hoping the boy comes good and finds some paperwork for us

Fantastic advice from everyone so much to think about, so what will be my next move a) contact the Greek CAA or b) LBA and start the ball rolling through the courts or c) Insurance Claim? I'm off to bed now I have to feed the Bears tomorrow!

amazing piece of info, thank you for taking the time to compile this for me. The story is what I've written above, but there is still a matter of the insurance policy that was in place at the time, they've asked us to contact everyone concerned to ask for refunds and once we have rejection letters we can go back to them and hope for a payout. This does not let Ryanair off the hook so upon your advice I will go back to the Greek CAA and complain! again thanks for you time and effort

very true dx I've been here a while now, lets see what they harass me with on the 24th March

very frustrating, I'm almost inclined to use a claim firm and sacrifice a chunk of my money

Email, but thanks again

Received an email response tonight from Ryanair, but it leads only to this message "A previous application has already been submitted for this booking." Should I start getting ready an LBA? Our Ref: 30***** Dear Customer, I refer to your recent correspondence regarding your booking. Due to an unprecedented demand in contacts received as a result of the COVID-19 pandemic, we may not have personally responded to everyone. Perhaps you have had a resolution though our contact centre or through another channel. If your query has been dealt with that is great and we have closed your ticket. We apologise if your query remains unresolved, the below options may assist: • If you received a voucher and want to reject this option and request a cash refund, click here to submit your request. All cash refunds processed will be refunded back to the method of payment used during the booking process. • If your flight is scheduled to operate and you choose not to travel, there is no refund due. However, flight changes can be made prior to departure. Please click here for the Terms and Conditions. • As this cancellation was due to the COVID-19 pandemic and therefore outside of our control, no EU261 compensation is due. • If you have any questions relating to travel restrictions in the country, you may be entering or returning from please click here. • If you have booked through an Online Travel Agent and wish to reject your voucher and request a refund please click here to access the Verification Form to submit your request. • If you are an Online Travel Agent making a claim on behalf of your customers, it is necessary for one of the customers on the booking to submit the claim or alternatively follow the Letter of Authority process Click here for information on both options. • If your query has not been resolved please click here to resubmit and we will handle this as soon as we can. Yours sincerely, Ryanair Group Customer Care (Ryanair DAC, Lauda & Malta Air)

Good advice thank you

Received this last week, should I do anything? Dear Mr I act for Creation Financial Services Limited and write further to my letter dated 18 February 2021. I note that we have not received a response to that letter and attach a copy for ease of reference. I ask that you contact me with your response by a date no later than 24 March 2021, failing which I will have little option than to seek my my client’s instructions to make an application for summary Judgment. Should such an application be necessary, I will also be seeking an Order from the Court that you pay our client’s costs. I trust the above course of action will not be necessary and look forward to hearing from you by no later than 24 March 2021. Sarah Hancock Chartered Legal Executive