EBay Item: 302972404010

Order number: 11-10107-75200

Yodel Tracking Number: JJD0002231509243880

Click Superstore Ltd sold me a "Universal fit Roof Rack Basket Tray" for £129.95, and failed to deliver

can I go ahead with this BF?

Oh, I see so what you mean no there's nothing inaccurate in that.

Click Superstore Ltd sold me a "Universal fit Roof Rack Basket Tray" for £129.95, and failed to deliver

is that all i need to put on the MoneyClaim form or things like order numbers, delivery numbers ...etc

thanks

No, never received the item, but the arguments with Ebay, Yodel, and the Seller are they're all saying it was delivered, and that's the end of it.

I'm saying it was delivered to the wrong address as shown in the picture from Yodel.

thanks

It wasn't delivered to me but to some other address, so not sure if it's classed as lost or undelivered

completing the "Money Claims" online form and states Briefly explain your claim.

Failure to deliver within a reasonable time a Universal fit Roof Rack Basket Tray under the Consumer Rights Act 2015.

is that too brief?

Morning,

the fourteen days are up tomorrow and no comeback from the seller.

Hopefully I got it

Letter of Claim.pdf

is this okay?

Letter of Claim.pdf

No idea,

Will 14 days be sufficient?

Is this okay?

Letter of Claim.pdf

Is this okay?

Letter of Claim.pdf

Good Morning,

I deliberately left it a week to see if I would receive any more messages from the seller and so far nothing, apart from their reply last Sunday.

I've attached the photo Yodel is using as proof of posting and another that is my actual house ...excuse the feet!

many thanks

Yodel.pdf Ebay Seller Messages 004.pdf

No, they never sent out a replacement

Message from seller

Ebay Seller Messages 003.pdf

this has just come through from the seller

Ebay Seller Messages 002.pdf

I used my personal account to pay for the items

no personal use

No, the address is a big factory unit definitely not residential.

attached are messages from the seller and Yodel Webchat

Ebay Seller Messages.pdf Yodel Webchat.pdf

Great advice, I will go after the trader

Hi Bank Fodder

Yodel was responsible for delivering the item and has failed to provide evidence that they delivered it to the right address and I have provided evidence that they have not, So I believe the couriers are at fault here.

The eBay seller is registered with companies house.

Hi Homer,

I've made the threat of going to the Police along with the "Ring" recording of him upsetting my daughter

Hi Bank Fodder,

yes this is a certified trader with an eBay shop front based in Peterborough, and definitely clear they are a registered Trader with over 3190 items for sale and feedback score of 654k

thanks for getting back,

yes it looks like it was paid from my debit card

So this has been a nightmare!

Messaged everyone at Wizzair and got a response on 31st May informing me one payment was made via a Claim firm Airhelp, why did this happen? this is a story for another day!

1st June Wizzair asked for the Bank details and power of attorney again? So still waiting for for compensation for passenger #2, this claim was not done through Airhelp.

Still waiting for out of pocket expenses to be paid.

Hi Everyone,

28th May order an item from eBay costing £130

On 6th June nothing arrived although eBay claimed it was delivered on 1st June at 1209 hrs, made contact with seller who sent me a photo from Yodel of a pair of feet on a decking by a door, Not my house! Checked "Ring" camera and as a stroke of luck at 1209hrs the washing on the line triggered the motion sensor and records nothing happening in my garden.

7th June I send photos to the seller of my back and front door , my neighbours too left and right, nothing resembles the photo. Also told the seller about the recording.

8th June the Seller contacts Ebay and the case is closed and its determined I'm not entitled to a refund! Phoned Ebay and after a lengthy chat they hung up and said nothing they can do as the photos sent may have been doctored. Messaged the seller about the outcome and informs me he will send out a replacement BUT never happened.

10th June phoned Yodel they tracked the driver as not being in my area when the parcel was delivered.

11th June made a complaint to Yodel as driver came to the house and scares and harrasses my daughter into trying to admit we received the parcel if not he will be charged for it.

22nd June webchat with Yodel who now claims they cannot do anything unless the eBay seller starts a claim! Messaged the seller who claims he did start a claim and sent all photos to Yodel.

Enough is enough I want my money back, can you help me and who do I start with first

Many thanks

No news to report apart from they are dragging their heels on making the actual payment, I've tried chatting to some muppet on the chat but got nowhere.

Attached are the confirmation emails about the payments.

Tried calling customer services on 0905 707 0000 but the line goes dead.

Tried asking the Chat Muppet for a contact email but said didn't have one.

How do I contact Wizz to see the status of my claim?

wizz air m janes-1 edited.pdf wizz air k webb-2 edited.pdf live chat 12-05-2023.pdf

At the moment I'm quite impressed with the way Wizz is dealing with this claim and received this today and needless to say we're going for the cash.

Still waiting for a response to the out-of-pocket expenses!

Dear Customer,

Thank you for contacting Wizz Air Customer Service Department.
 

The delay of the flight W9-5127 on 28 February 2023 on the LTN-HRG route was not caused by extraordinary circumstances and therefore, in accordance with Regulation (EC) No 261/2004 of the European Parliament and of the Council, you are entitled to compensation of 550 GBP for each passenger. 

We would like to inform you that we can offer you two options to perform paying the compensation: 

1) Payment to WIZZ account: we will credit an additional 20%, which in this case corresponds to a WIZZ credit amount of 1,320 GBP.

The amount will be available to the account holder immediately after it has been uploaded, with a one-year time limit. The balance on the WIZZ account may be used to book and pay for tickets and to purchase additional services to an existing booking. 

or, 

2) We can offer the compensation amount of 1100 GBP by bank transfer. In case you chose this option, please specify the following details in your reply: