Thanks AC. As far as my CCA request goes, it was made to Egg while the account was being handled by DLC. Eventually, I got a statement of account from DLC but nothing else. When it went to ARC, again I told the DCA that this was unenforcable, eventually ARC provided me with the same statement that I had already received, some kind of generic terms and conditions apparently from the time that I opened my account. They also confirmed to me that Egg could not locate my agreement.
When you say you do not buy the NoA, I can see how dodgy it is and have mentioned it in my complaint to Trading Standards, any other action you would suggest on this?
Saddler10