Thanks for the input guys.
Actually we havent paused any DVD on it. I'm sure as we've not had the opportunity to even watch a DVD on it as we were extremely busy after Feb owing to additions to the family.
Trading Standards have confirmed with the independent engineer that it is an address line failure hence a manufacturing defect. They also say that Currys could offer to repair or replace at their choise.
But having had all the hassle and poor customer service from both Philips and Currys, I would much rather have a full refund, plus cost of the independent engineer's report.
To be honest, I'll not be purchasing any Philips products in future, nor will I buy from DSG retail. I'm sure other retailer and manufacturer will have their problems but I'll try to stick to the smaller independent retailers who actually do provide good customer service (although I may have to pay more for the product)
Does anyone know if I can insist on a full refund rather than a repair or replacement?