This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Yep!! I'll be sending the data protection Act disclosure letter off ASAP!!! From the statements I've managed to find I have about £400 to claim back!!

This month Abbey said that they will be taking £110 in charges. £20 for going over my limit, £30 for a visa payment of £6.61, £30 for a £6 visa payment and £30 for paying a direct debit of £22 when there isn't enough money in the account. I phoned them because I cannot afford these charges and as a gesture of goodwill they have refunded £50 but that still means that I'm being charged £60 this month!! RUBBISH, it really is criminal!!! AGRHHHHHHHHHHHHHHHHHH!!!!

I phoned the Abbey today asking them to send me a list of all the charges occured on my account for the past 6 years and after being on hold for ages they told me that they don't know that information, why did I need it and that I would have to check my statements. I do keep my statements but I'm not sure if I'll have all of them!! They kept asking me why I wanted to know and I said that I didn't want to say. They said that first they needed to know why I needed this information. Can they actually give me this information - without needing to know why or do I have to go through my old statements??? (the ones I still have)? If I did need to get them to send me all my old statements wouls they charge me for this? Any help would be much appreciated!! Cheers!!!

I phoned the Abbey today asking them to send me a list of all the charges occured on my account for the past 6 years and after being on hold for ages they told me that they don't know that information, why did I need it and that I would have to check my statements. I do keep my statements but I'm not sure if I'll have all of them!! They kept asking me why I wanted to know and I said that I didn't want to say. They said that first they needed to know why I needed this information. Can they actually give me this information - without needing to know why or do I have to go through my old statements??? (the ones I still have)? If I did need to get them to send me all my old statements wouls they charge me for this? Any help would be much appreciated!! Cheers!!!