Just a quick one, but when I worked for Abbey National, during our training, we were told that the bank charges (£30 at the time, as I remember) went towards our Annual Bonus, so the more charges we refunded, the less we got in our bonus at the end of the year. Needless to say, I used to refund charges as much as I could...

Just a quick one, but when I worked for Abbey National, during our training, we were told that the bank charges (£30 at the time, as I remember) went towards our Annual Bonus, so the more charges we refunded, the less we got in our bonus at the end of the year. Needless to say, I used to refund charges as much as I could...