This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Unfortunately, it was my beloved who chose them. I normally use an independent supplier near us but we happened to be in Worcester and went in to window shop really. I would not touch Currys with a bargepole.

Ok. The Result. Currys have returned £82 based on 10% off the purchase price, £50 instalation fee and £20 for the 2 missed visits. We have accepted it. I could have argued more but I think we have a moral victory. On my first phone call the bloke started to give me the runaround and when I pulled him up the line suddenly went dead. I rang back and mentioned it to a different operator but said, "It's ok as I have the call recorded. After that there was no problem. Currys have just rung me back for bank and card details for the payment. I have a BT4600 which has a call record facility

No. We paid one installation charge. I note however that Currys is advertising free installation and removal. I think my phone has a recording facility.

Ok. New dishwasher installed. I must point out that my wife paid £50 out of consideration of myself. I am disabled, I and on sticks, I cannot kneel but being an ex-engineer she knows I would have tried to fit it. As it turned out I spent more time scrabbling around trying to fix the leak than if I had fitted it myself. We spent two days waiting for these engineers. Also one day was ticked of as a visit and job completed so if I hadn't got on the phone I would still be waiting The carpet was ripped because of having to move the machine and the leak let the water under the carpet. I will ring them on Monday and let you know the outcome. It may not get anywhere but at least others will learn from this. It is a pity we cannot tell them before they go to Currys.

Well, as I am disabled we paid them £50 to install this machine. We have had 2 no shows. One of them caused by the engineer claiming he had fitted the pipe when in fact he had not come. Having to attend to the leak has caused the flowtex carpet to rip allowing water under the carpet. 30 minute phone calls trying to sort something out. They have ****ed me off. A new machine is due tomorrow. Evidently half the problem is that the machine and engineers come from Kenwood and there is lousy communication

They had removed my dishwasher to install the new one. They installed the pipe fix. I have only tried to stop the leak. Remember I have had 2 no shows from engineers who were upposed to be here. Anyway I emailed them a short term rejection letter. They sent an engineer yesterday (15th) who confirmed thatythe machine cannot be repaired as the pipe is integral with the casing. A new machine has been orderedfor delivery tomorrow. I am phoning them in a moment to confirm that the right hand knows what the left hand is doing then i will email them to keep a record of what is happening. I will also tell them that until this is finished and compensated the 30 day still stands.

I have tried to effect a better repair than the fix they put in. Something that should be easy with the right equipment. However the pipe is plastic and not rubber and will not seal properly. If it had I would have gone for compensation for the mess. Having to remove this machine is ripping our flooring. So the only option is removal and get our money back. I am in the process of writing now.

Yes, I will take them to Court if I have to. Is there an Ombudsman that you get to mediate. Just thinking in case it is a step yoh need to take.

The machine was bought 23.2.18 and delivered 27.2.18 The pipe is the machine waste pipe. They were due 6th March to replace it. No show. I phoned 7th March and arranged today 13th. No show. I signed their delivery note as it having a broken waste pipe

I had a Kewood dishwasher delvered. As the men bought it in after disconnecting and removing my old one I noticed they has managed to deliver it or break on delivery the waste pipe. They connected to my original pipework so that I was not without a washer but my son pointed out it would leak which it has done and it needs towels to soak up the water. He has been employed in and has experience of this trade. I paid £50 for installation and removal. I signed the delivery form as being received broken. I emailed Currys about it I have had to chase Curries and have had two 'no shows' trying to get this machine fixed. The first visit was marked as complete although nobody turned up. Where do I go from here? Tell them to refund my money and pick up their machine or get a partial refund and compensation? What is the best route?

I contacted the local planning dept re. Unlicensed work as the house is a grade II listed building. Do you mean that I should start a dialogue with the Housing officer. Sorry to be so dense but I am 72 although I have some teeth left.

Sorry, got it. Hmo. Yes. Strangely it is advertised as 8 bedroom and 5 people living there when in fact there are 11 rooms with 16 people living there. A French lady has moved into the communal room. His advert says mainly English tenants living there which is blatently untrue.

Sorry, whats a HMO? She has a Ast which specifically mentions this communal room and is eesponsible for the general upkeep as far a cleaning and damage etc. This is why I think he is in breach. He has taken away something she is being charged for as psrt of the rent. If you would like to look through the agreements I can upload them to you. As for the other charges I think they are unenforceable but obviously he is trying to mitigate repaying the deposit. I think he is acting in a criminal manner but where can I take the case to?

Help needed folks to sort out my granddaughters problem. The flat she rents has a use of a Communal Room for which she has certain obligations. Gowever the landlord has taken the room away with no discussion and is converting it into another flat. The room use is part of her agreement and is reflected in the rent. What to do? It throws up questions of overcrowding etc. There are a high number of young euro workers in this building and the landlord seems to be trying to take advantage of them. Also there are a lot of potential charges for non residential matters which seem odd. You can only move in and out at certain times. If you move further into the city you have to pay am amount. If two tenants move out to live together they must pay an 'introduction' fee. etc. I have a copy of the tenancy agreement which I can upload.

Thanks for the advice, I will take those steps and let you know how it goes. It seems strange though that they can provide certain information and not that which is requested

We have a dispute with 50+ about the PPI on this account. It goes back a long way but basically, my wife noticed that PPI was on her account and had it removed. In light of the PPI situation we wrote to 50+ and said that since they removed the charges after our complaint they should repay the money. 50+ has admitted that the charge was put on and removed but has no information after 6 years as they have destroyed the info. They have provided a copy of the contract which seems definitely dodgy, I will scan that in and maybe start a new thread. I have asked for a certificate of destruction to prove the fact but they refuse to make any move over the account. I have told them that I will be taking action but they have debarred themselves from any further communication. I have also informed the Collection agency (CCS) that we are still in dispute. Where next? Can I go to the Data Agency about non-provision. Can I make life difficult for 50+, ('cos that's how I feel)? The Baron

Thanks I think that they have paid out ok as they included a previous loan that was consolidated. I will check though

Lloyds have been given a stay of 16 weeks per claim by the OFT or whoever the watchdog is. My wife received her letter admitting liability 15 weeks after our original complaint and they have paid the interest up to 6 December. That should give you an idea of the timeline.

My wife received a letter from Lloyds to the effect that as she was now 65 she would be no longer covered by insurance on her loan. I wrote back that we did not ask for this insurance and if it was signed for then it would be a paper within a pile of papers offered for signature. As, as they have admitted, the insurance did not provide the cover that was being paid for then there is no way that we would have accepted it. Nobody buys insurance that does not provide insurance cover. All together she will receive just under £6000.

Normally, we do not keep too much money bin an account. What's the point of letting Lloyds have free use of it? However, we usually have enough transactions running through the acount to disguise the true amount left at any one time. Lately however, we have had very little in transactions or cash in the account and something has come to light. One transaction over the weekend left 99p in the account, yet according to the Lloyds online statement, nothing was available. The pension payment came in and was accounted for. This left a balance of £8.64 showing when everything was accounted for yet only £5.64 showed up as available funds. This leaves £3 available funds unaccounted for? £3 does not seem to be a lot of money but if you sit on £3 from every Lloyds customer then you have access to an awful lot of interest free funds. Any comments? Is this worth taking further?