Hi,
Last month Citi credited my account with the partial refund that everyone else seems to be getting (the difference between the £25 charges and the £12 charges). I called them up and said they shouldn't have just credited my account as I hadn't accepted the offer so they removed the payment. I have issued a claim for the full amount plus interest etc and have now received their defence. It states they have refunded part of the amount and therefore my amount I am requesting is wrong. I'm panicking now that I should have accepted the partial refund. I have also received the Allocation questionnaire and don't have a clue how to complete it.
Please help?
Angela
:-?