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Thanks Rooster for your quick reply

Tesco's have offered a partial refund of my charges which they have credited my account but refuse to pay the remainder. If i take them to the small claims court do i claim intetrest on the full amount or only the amount outstanding. I have tried to read all faqs but could find this one . Any guidence would be appreciated.

Just written my 2nd letter to first direct claiming back £900, no doubt i'll get a "dear john" letter back but i'm looking forward to the fight. MODERATED threads joined .please keep to your original thread when updating this is for your benefit and the benefit of everyone who is following your claim

Sent my first letter last Saturday, got an acknowledgement within 3 days and recvd the statements etc by the Friday .Now writing my second letter to reclaim £900.00