hi all
sent off my letter with £10 cheque on 18th got all my staments on the 25th with a letter from clare plummer asking if i have any problems contact her so i thought i would try my luck with this and told her that i have been charged £470 in 2 years and this was not a acceptable amount and she said she would look into it and get back to me i did tell her if that she failed to contact me that day before 4.30 i will be posting my second letter giving them 14 days,sure enough she phoned at 4,15 and offered all of the money back after i have signed a disclamer.recieved the disclammer on the 28 th made sure i kept a copy just awaiting a cheque.are they now paying out with out even putting up a fight or am i just missing something here.?
thanx all
ian