I am having the same problem with CSL sofas. We did not receive any payment reminders, then got a phone call stating that we owe £1765.90. The original bill is for £1200.00 We are only 14 days late on payment. On looking at the signed agreement it has our old address on, which when we ordered the sofa we were in rented accommodation, and was waiting to move into our new home. On calling Black Horse they had our old address so obviously CSL did not tell Black Horse our correct information.. Presumably that is why we have never received a letter stating that the money is due. We have the money and have had for around 3 months. We are now fighting this out with CSL and Black Horse. Any ideals that you may have please reply as soon as possible. Thanks J. White

What should she do now then as confused.

Dear All I am new to this site and found out about reclaiming bank charges for the last six years from The Motley Fool website. My friend has just received a letter back from her bank stating that as a goodwill gesture they will refund her £150.00, but the total costs come to nearly £2000.00. Is this correct what they are willing to repay her? Thanks J. White