Hi and welcome! In response to the reply you got from 2Grumpy, it would be very interesting to hear what your hoover is doing exactly. When you put the hoover upright, does it lift fully away from the carpet? I hadn't noticed this myself when I first called Samsung and in fact was told (wrongly) that the brushes should stop rotating once the hoover was placed in the upright position. It was that information that made me video the brushes still moving when it was upright. The suggestions from 2Grumpy are good ones. The hoover is the only evidence you have and I believe in my case that the hoover was repaired unwittingly whilst being rebuilt. I ended up with several carpets damaged and no chance of recovery from either Samsung or my insurance company. Best of luck to you!

I contacted my home insurers, Legal & General, about claiming for the damage to the carpets a second time and they are adament that it is indeed seperate claims. Anyway, a helpful lady did offer a (possible?) solution. She said that the landlord is responsible for the carpets and that because they are a part of the property, in the sense that I can't take them with me when I move, I am not liable to have them replaced for the damage. The landlord will have insurance of their own for these eventualities and so she advised me to check with my contract first or even contact the landlord or letting agents direct. Is this feasable? The reason I ask is because I have checked the contract and can see no mention of carpet repsonsibility anywhere. Therefore, it seems that I am still responsible and my insurers asked for proof if this is the case and I wished to continue my claim. On a second point, I think I have found a more agreeable solution to the multiple claims = multiple voluntary excess payments. The lounge carpet is very large as it is one complete piece through to the dining area. If I make just the one claim on the lounge and If the whole carpet is replaced, I could then use the good part of the lounge carpet to replace the other carpets as these are fairly small. I have measured what I would need and think I can just about make it work. I am guessing that provided these are cut and fitted properly, it is a workable solution. Oh and as for Samsung, on a completely different issue, I sent them my Omnia II mobile phone back for repair 3 weeks ago now. After 2 weeks, I hadn't got it back so I called them. Initially they denied having received the phone but as luck would have it I actually posted the phone recorded delivery, instead of using the free post offer that Samsung give, which is standard 1st Class post! So after I gave them the details and a signature as proof of delivery, they soon changed their tune and admitted that they had indeed lost it! Here we go again.

Oh dear, not very helpful to me all the bickering as I now have 2 conflicting responses and I have no idea where I stand on this. Is it even worth contacting the fos since they have been practically useless according to reports published on this forum. I feel so shafted here! To make matters worse, we are in private rented accomodation and all of the carpets throughout are the same. They will want the carpets replaced at a cost to myself and I am out of work due to having to care for my partner who has an undiagnosed neurological disorder. Basically, we are skint. The hoover was made by Samsung which burnt my carpet. They looked at the hoover, sent it back fixed and denied there was a fault. Legal & General are saying each burn is a seperate incident so I can't afford to go down that route as £600 is way out of my reach. The hoover definately caused the marks and it appears that it is the last 4 sets of bristles as these line up witht he scorch marks in the carpet. But how could I prove it was that hoover? It's a pity that it isn't possible to prove it like a fingerprint test. What I mean is similar to a typewriter or gun barrel on a bullet etc. Just to clarify how it all happened. As I hoovered from one room to the next, whenever I saw dust on skirting or cobwebs on the ceiling etc. I stood the hoover upright to use the extending hose. Normally I would do this before hoovering the carpet, but this was just a failrly quick going over on this occasion. Because the hoover was upright, I didn't notice it was causing these marks. As I finished each section or room, I just picked up the hoover and continued in the next room etc until I had finished. It was only when I was going back downstairs past where I had been, I saw the marks on the carpets. At first I didn't even realise what the marks were as it looked like a brown mud print of a trainer or similar, at least that was my first impression. Obviously, when I felt the marks which were hard like melted plastic, it was then obvious what had happened. I am speaking with L&G tomorrow apparently, so I will update if there are any further developments. Kind regards, Techtalkonline.

OK, Well, things are not looking good as they have just taken a turn for the worse! I phoned my insurance company (Legal & General) to file a claim after telling them all about the episode with my Samsung Hoover. Very nice lady started the ball rolling by passing the details on to a claims investigator. This morning I get a call back from them asking how many rooms are damaged and they asked for a little bit more information about the whole episode with Samsung etc. This afternoon i get another call, only this time to tell me that as it was 6 carpets affected, they consider it to be 6 seperate claims so will cost me 6x the voluntary excess fees, that's £600 in total! I was gobsmacked to say the least. Is this standard practice? I could do with someone who has the knowledge let me know where I stand with this. Regards, CogZog.

Hi, Now that I have calmed down a little I actually agree with this, it is certainly possible that that did indeed happen. The problem remains the same though, proving that a fault was indeed existant before Samsung got their hands on it. It's nice to see completely neutral replies as well as any arguments on both sides, makes these forums on the whole a great place to get the help and assistance we need. Kind regards, Techtalkonline.

Well, it looks like I will have no alternative but to claim from my house insurance as Samsung have just done the dirty on me! Yesterday afternoon, the Hoover arrived back from Samsung's repair company, Visual FX Service Centre Ltd. The engineers report was attached which stated: This morning I connected all of the attachments, hoses etc back onto the Hoover and gave it a test run on my lounge carpet. Nothing appeared different initially, that is until I had finished the trial run and went to put the Hoover back into the upright popsition. Immediately, I said to my wife, that's different. The Hoover rose up at the front by about an inch, which it had never done before. I looked underneath the hoover as it was upright and still running and sure enough, the brushes are now completely clear of the carpet. So not only did Visual FX obviously find a fault, they have repaired it and now have the nerve to say in their engineers report that no fault was found! I have been stitched up big time. But it gets worse, because a little while later I get a letter from Samsung themselves. In it they state that the engineer found no fault, but as a gesture of goodwill, I can either take the Hoover back to the retailer (Argos) or send it back to them for a refund of the original purchase. They then enclose an acceptance form which states: Do you know what hurts even more than all of that? The simple fact that they know there is probably NOTHING I can do about it. How the hell can I prove that this hoover was faulty and had burnt my carpet before Samsung got their greasy palms on it? I doubt an independant engineer would be able to prove it now either. I am so angry because I feel so cheated. I can go to the insurance company, but the thought of Samsung getting away with this just leaves a very bad taste in my mouth. Avoid Samsung like the plague, Techtalkonline.

I hadn't thought about checking statements, I am sure I might just have them going back that far? Worth a look I guess. I have already asked 2 carpet companies to come and give a quotation, so I will see if Samsung accept that first before I go delving into the deep dark attic! I will post again if I hear anything. Regards, Techtalkonline.

Hi, Yeah, I could claim on my insurance as I am covered by all accounts, but obviously I don't want to do that if possible. I would rather Samsung coughed up as it was their hoover that did the damage. Still, it's reassuring to have the insurance as backup if Samsung don't play ball. Kind regards, Techtalkonline.

Hi Buzby, Many thanks for the reply, it was a great help. I understand that it was a reasonable request now as if I did indeed have the original receipt it would help the claim proceed at a smoother pace I guess. The suggestion to provide a quotation is what I was hoping would be all that was needed if the original receipt was not available so I will get on with that and keep my fingers crossed! Thank you again, Techtalkonline.

Basically, a couple of months ago I was running the hoover through the house. When I had finished, it became apparent that there was a burn mark on my carpet. I then retraced my steps as I went back downstairs and noticed that there were marks pretty much in every room that I had hoovered! I looked at the hoover more closely, as in all places where there was a burn mark, it seemed that it happened when the hoover was stationary, where I had got the hose out to do the corners, cobwebs etc. I noticed that the hoover had developed a fault where the brush roller still spun when the hoover was placed in the upright position. The brush roller is supposed to stop when the hoover is upright obviously to avoid such an incident as a burnt carpet. Now, these are fairly small as such, being about an inch to 2 inches squared per mark. However, there are several of these marks in various locations throughout the house. So I contacted Samsung, who sent me a bag (no really, a clear plastic bag!) to post the hoover off to them so that they could investigate the fault and deal with my problems. They have now had my hoover for 5 weeks and I still hadn't got any response, despite 2 phone calls. I finally got a letter today, basically telling me that they are awaiting their engineers report before they will assess the claim further. 5 weeks to tell me that no brainer! On top of that, they are asking for information from me, most of which I have already provided. However, there is one item that they require which is of some concern to me. They want the original invoice for the carpets, which i don't have! The carpets were fitted 6 years ago, so I no longer have the original invoice, nor is the company that fitted the carpets in business any more. They state in the letter that they require all this information before they will consider the case any further. So what I am asking (eventually!), is this really a legal requirement? Can I not just get a few pro rata quotes to show this is a such and such carpet and it will cost X pounds to replace/repair or whatever. It isn't as if I am asking for a refund because I bought a product by mistake, I am asking Samsung to replace/repair carpets that their defective hoover burnt. If anyone with any legal knowledge can get back to me ASAP I would really appreciate it. I will update this post if anything happens in the meantime. P.S. If I request a copy of the engineers report, do they have to provide it or would it be a case of they are not obliged to do so? Kind regards, Techtalkonline.

Hi folks, Just back from short holiday (well a visit to the parents!). The tamiflu we got for our daughter was the liquid one. It was called Oseltamivir and tasted disgusting. When I went to the hospital in Spalding to collect it, I could see it had a label on it already, but before it was given to me, the administrator stuck one of their labels over it. All that was on this label was the dosage amount and the name of the patient i.e. my daughter. I tasted this medicine, as you do, before giving it to my daughter. This was how we discovered it was really disgusting. I said to my partner that this can't be right, she'd never take this medicine and nor would I for that matter! This was when I got curious and very carefully removed the top label. Underneath was the original label that said to mix the dose of medicine with a strong sugary solution! Well, this was very worrying. The bottle didn't come in any box, so there wasn't an information sheet detailing what the medicine contained or any side effects to look out for etc, and more worryingly what to do if there were any side effects. Our daughter was on this medicine for 5 days. After which she became very clingy (that had never been the case ever), one minute happy and the next crying for no apparent reason, and then became an insomniac. She just couldn't stay asleep, continually waking up every hour or so. This continued for about 3 days. After that, I decided to do a Google search on this medicine and to my horror found that this was bad stuff. In Japan, so many kids died from taking it. Just looking at the Wiki page on Oseltamivir, it throws up some shocking information on serious side effects. Why the hell did I not look as soon as I got this sh*t? Read it if you dare, but if you have been given this medicine for your child, read it you must! So I am just hijacking my own thread really to warn others about giving this medicine to your kids. Our 9 month old daughter may have had these side effects through the swine flu itself, or it could just be a major coincidence. I can't say for sure it was the medicine, but it is what I believe to be the case. I can say that since stopping the medicine, she improved dramatically within 2 days. Pass this link on to as many people as you can, the government are poisoning our minds quite literally! Back to topic soon, I need to get a letter off to Endeavour ASAP!

Hi again! We've had that damn Swine Flu run through the family, starting with our 9 month old daughter, so I haven't been able to progress any further with this issue. Anyway, I am back to full strength (cough, cough) and raring to go again. Cheers for the info sleepz, that sounds like a good plan, so I will get a letter of to Endeavour just soon as my new printer arrives! The old Canon has finally given up the ghost so I have gone with an Epson SX300 All-in-One jobby. If I get a response I will let you know. Cheers buddy.

Hi sleepz, Ok, the loan was taken out through a broker, Ocean Finance. I had no idea about the PPI as I didn't ask for it, nor were there any details given to me about the PPI policy when we asked for the loan. I only discovered in the last 2 weeks that the PPI was arranged by Alabaster, using the Ocean Finance name, but who are no longer in business. Ocean Finance did explain that they were brokers and that the loan would be provided by Endeavour Personal Finance. It was to Endeavour that my monthly payments were made to and they who provided my monthly statements. I sent my SAR to Endeavour who did send the Credit Agreement and all statements etc. At this time, I had forgotten that we went through a broker to get the loan as Endeavour had always been the ones I had received statements from, I just assumed that I had got the loan from them. Therefore, I then sent my request for the PPI to be refunded to Endeavour. They replied that I had indeed used a broker, OF, so I should ask them for the PPI refund. I sent the request to OF asking for the PPI refund, but they then wrote back telling me that the PPI was actually provided by Alabaster, but that they would pass on my letter to "the relevant organisation". Little did I know that that meant the solicitors who had wound up this company! I then received the letter from Moore Stephens Chartered Accountants to inform me of Alabasters ceasing trading etc. Now, the question is, were Alabaster really Ocean Finance all along? What I mean is, the PPI was provided ny Ocean Finance according to my Credit Agreement as far as I can see. But Ocean Finance claim that Alabaster, who were USING the Ocean Finance name, provided the PPI and that Alabaster "conveniently" were no longer operating! So did Alabaster close up shop, then reopen as Ocean Finance, but in effect is still the same company? Is there anything I can do to get the PPI back and from whom? I hope that this clears up any confusion, or maybe it just adds more confusion? Kind regards, TTO

Ok, I have finally managed to get my Canon All-In-One working again, after running out of ink! I have attached a copy of the Credit Agreement that I recieved when I sent a SAR to Ocean Finance, from whom I recieved all of my statements. I have edited it to remove all personal details, so the copy isn't perfect. There was also a second page that had all of the T&C's on it, if you need to see it. So the question is, where do I go from here? P.S. I used OpenOffice to do the editing, so you may have trouble opening or seeing the document as it should look. Ocean Credit Agreement Document 2.rtf

I am hoping to get a spare 5 minutes (New Baby!) over the weekend to look into that. From memory, I don't recall seeing anything like that, but I will check up on it.