This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

My aunt has had a letter from them asking her to contact them. Did you get any responses to your post??

Thanks I'm sending the LBA in the morning, £1576 since July 2002. I'll let you know the outcome. sw

Hi, Thanks for getting back so soon. Sorry I got myself confused with the o/d issue. When Abbey placed a general stop on my original a/c, they cleared the balance to nil. They have withdrawn the overdraft on this a/c and paid the GOGW into it so the balance is currently in credit. My active a/c is running as normal with o/d in place until 1st Jan 2007. Now should I go ahead with the MCOL and ask for payment by cheque or resend the LBA with the full amount (now that I have all my statements). SW

Hi, I could do with some guidance here! I have been to-ing and fro-ing with Abbey since May. I sent my LBA letter in August requesting £884 (even though Abbey hadn't sent all my statements - they were using the microfiche argument) I then received a letter stating that as a GOGW they had credited £250 to my account. I have now received print outs with a complete list of charges back to 2002 and want to start the moneyclaim. As the amount has now increased from the original LBA (it's now £1576) can I go straight ahead with the claim? or should I re-send the LBA and wait a further 14days? I have other issues - they have given me a months notice on my £700 overdraft. Also the account that incurred the charges has been frozen by their fraud dept, they set up a new account for me but the GOGW payment has been credited to the original account which I no longer have any access to! Any guidance would be much appreciated. Thanks guys!

I've just been charged £45 administration for cancelling my car insurance policy with Admiral. How can they warrant this?

Sent my DPA letter on 22nd March, asking for details of charges from date of account opening. (wasn't sure of this at time of writing). Got a reply from Abbey dated 23rd March, saying that I have asked for list of trans. and charges from 10th March 2000! Called telephone banking to ask for the date I opened my a/c they informed me it was 21/06/02 (Nice to know Regulatory Compliance have got the date wrong by over two years!) They've said that The letter then goes on to say that they have enclosted an information sheet out lining their procedures. (Not enclosed!)