Hi
I purchased an electric scooter from Amazon back in October
haven’t used it much as health issues have stopped me
only used it twice since then and not by me but my daughter was in it when something fell off the scooter then it made a weird noise
she stopped the scooter and the back tyre literally exploded which obviously was very shocking.
Having got in touch with Amazon and informing them what happened
(I told them I was riding it not my daughter as didn’t want to give them an excuse to say no to refund)
they messaged back saying no to the refund .
After several more messages back and forth stating my rights under consumer law and faulty goods as the tyre exploding was nothing we did as it’s only been used twice, they’ve finally said they will refund me 320.00 even though the cost was 420.00 (should of seen all the technical bull they were trying to blind me with
my question is
what do I do should I accept this or hold out for full refund, they have gone from definitely no refund to oh we can refund you 3 quarters of it
should I take this or try for whole lot back,
apparently they're taking the scooter back to do tests on it (hmmmm)
they're going to change the wheel and resell it
must think I’m daft cos it’s in perfect nick despite them saying I must definitely have had an accident on it to cause this damage, the only damage been the wheel
what should I do ?
Xxkia