Hi,
I'm in need of some advice, fairly quickly I think.
I signed a finance agreement with Moneybarn on 12/6/23. They transferred the funds to the dealer and I arranged to pick up the car on 14/6/23. On arrival at the dealer and when speaking to the broker previously I was told that 18 months warranty was provided free of charge through Handler Protect. They said that I would receive a welcome email from them in the next couple of days. All was fine.
I ended up having to pull over on the M1 on the way home due to TPMS sensor telling me the front offside tyre deflated, AA came out, said it wasn't really low in their opinion, pumped it up and told me to carry on home, just keep going if it did it again it would make it home (another hour to go). Iqt did it again (10 minutes from home). Inflated them the next morning ( thursday). On Saturday we went 40 minutes away, motorway again, and on arriving there it did it again. Pumped them back up to the recommended pressure for the load in the car. As we got home the tyre was down again. Pumped it back up and the following day (Monday) took it to be checked and told the tyre valve was faulty, paid and had it sorted, took it as stupid tax on my part.
Tuesday 20th I had been using the car on and off all day (home carer). Smoke started coming from the bonnet. Called AA who advised it was a small diesel leak, safe to drive- just pull over and let it cool down if it smokes again
I had it booked in for a vehicle health check Thursday 22nd. The list of faults is unbelievable. The 'small leak' is massive, all over the rear of the engine and covering all 4 injectors, as well as a cracked cv boot that's spraying grease everywhere, exhaust hanger broken, wiper fluid pipe broken it goes on
I emailed the dealer letting them know there were issues and requesting the warranty information as I realised I hadn't received it on the Tuesday/wednesday. They sent it over and I rang them - no warranty in place for this reg. I called the dealer back and informed them, they requested a few hours to investigate. The call came back that unfortunately the person that was supposed to have done it hadn't. She said that it will be put through now and cover from then 21st. She advised me to get a quote from the garage as to what needs to be repaired and how much and they will see what they can do as it wouldnt be covered by the warranty now.
I sent across the quote today and she has said they need a few days for her supervisor to discuss it with the workshop manager and get back to me. I asked again about the warranty as I still hadn't received anything and was told it had been done already. I rang the warranty company again- no warranty for this reg. I emailed back to the dealer and said more or less, you told me it was set up now, I've checked and it isn't what's going on. Received confirmation of warranty within 5minutes from Handler, and an email from the dealer an hour later saying she's checked and its definitely done.
The bill is over £2000 due to needing to strip the engine back almost completely. I seriously doubt they'll cover it. I've seen horrendous reviews once digging into them abit more about them authorising repairs to be done and then deciding not to pay after.
I'm really starting to think I should cut my losses while I'm still in the 14days. I tried to speak to moneybarn today and the guy practically yelled at me to contact the dealer first ( which I had) and they'll only get involved if the dealer doesn't sort it.
How exactly do I go about rejecting the car and having the finance cancelled? Am I within my rights to request the dealer collect the car (116 miles) as I've been advised by the garage its really not safe to drive, it's been there since last night, and will stay there until somethings sorted. Can I refuse the offer to pay for the repairs? I'm really convinced this dealer is going to try and refuse to pay repairs even if they offer. The dealer offers a 100 point safety check as extra assurance the cars are sound and honestly I think they're going to try and take me for a ride and I just want out.
Sorry its so long