Heads up: I purchased a car from Silverdale Cars online; cancelled the order before delivery; denied a refund; then found out they are NOT who they appear to be - even their address was bogus.
**LEGAL BASIS FOR REFUND: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – see below
SC has major listings on Auto Trader and usual car sites - often over 100 cars.
Silverdale Cars were formerly RAC Approved Dealer - I escalated my complaint with RAC - RAC area manager met with them on their 'site' and they agreed to refund me in full – to date nothing has been received - now they are even dodging RAC.
RAC finally identified them as ASW Cars Ltd t/a Silverdale Cars.
RAC has since removed them from the 'network' following investigation of my case but RAC branding is still all over their sales' pages.
Their landlords own two major trading estates in Leicester: they told me who they were a couple weeks before RAC even confirmed their identity.
I then discovered that SC business bank account is registered to a family member - same surname as the directors.
Sent ASW Cars t/a Silverdale Cars pre-action letters.
Now (non-regulated) Lawgistics solicitors has jumped into the fray denying their clients ASW Cars has anything to do with Silverdale Cars.
ASW Cars Ltd has disastrous online reviews; recent CCJs; and a High Risk Credit Limit.
If anyone has had any dealings with this family firm or any advice on dealing with the solicitors, please let me know.
From what I have read, Lawgistsics' main tactic is dragging cases out.
It seems they are stashing cars in warehouses across the Midlands.
**LEGAL BASIS FOR REFUND:
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you
You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.
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Accepting returns and giving refunds: the law - GOV.UK
WWW.GOV.UK
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving...
When buying a car online or over the phone, what are my rights if I change my mind and no longer want to buy the car?
If you’ve placed a deposit on a vehicle at a distance, either online or over the phone, you are entitled to cancel your order within 14 days and receive a full refund of your deposit, regardless of your reasons or any money the retailer has spent.
https://www.themotorombudsman.org/distance-sales-faqs