Done and dusted - I used the money claims online form and have submitted it. In the meantime P2G have closed my claim !!

Done and dusted

Bankfodder suggested i did

Form N1 comleted - where do I send it ? the guidance doesnt say ?

N1 Downloaded Reply from P2G having received the LBA " Good Morning , We have received your "Letter of Claim" regarding the above-mentioned claim and we would like to apologise for the trouble you have encountered. As we have advised in our previous correspondence, you declined to fully protect your contents, to the declared value of £200.00. As such, we are only liable for the value of protection in place of £20.00. Per our terms and conditions, you agreed to; https://www.parcel2go.com/terms-and-conditions 6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7. 6.5 We shall not be liable to you under any circumstances for: (a) any direct or indirect loss (including, but not limited to loss of profits, or loss of goodwill); or (b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission. The Limitation on the Amount of our Liability 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased Parcel Protection for your Consignment from us. For the avoidance of doubt, this includes any Parcel Protection that you may require in respect of any items listed on the “Items Protected for Loss Only” and “No Protection Items” lists. No level of Parcel Protection that you purchase from us will render allowable any item which is on the “Prohibited Items” list. Where you purchase Parcel Protection for your Consignment from us, our liability to you is limited to the lesser of: (i) the value of the Parcel Protection taken out; or (ii) the actual value of the Consignment at the date of loss or damage (as applicable). Where you do not purchase Parcel Protection, you confirm that you accept the risks of not doing so. After further review, as a goodwill gesture, without prejudice, I would be happy to increase the offer to £50.00, which is 25% of the declared value, as this is your first claim with us. I fully understand this is not the amount you wished for as per your previous email and you wish to take this matter further, and of course that is your prerogative to do so, however, I must strongly advise you that should an item become lost or damage and we accept liability, which we have in this instance, as per our terms we will only be liable for the cost of service unless protection has been purchased, in this instance it was for the standard £20.00, this does mean we are only liable for this amount. However, on this occasion as a gesture of goodwill without prejudice, a revised offer has been made. Further to the above, I have made a last push to the courier to conduct some further depot and lost property searches. We will get back to you as soon we have heard back. Kindest Regards David Schnur

Letter of claim sent !

And a new email - Good Afternoon As advised in our previous email, you declined to fully protect your contents, to the declared value of £200.00. As such, we are only liable for the value of protection in place of £20.00. Per our terms and conditions, you agreed to; https://www.parcel2go.com/terms-and-conditions 6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7. 6.5 We shall not be liable to you under any circumstances for: (a) any direct or indirect loss (including, but not limited to loss of profits, or loss of goodwill); or (b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission. The Limitation on the Amount of our Liability 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased Parcel Protection for your Consignment from us. For the avoidance of doubt, this includes any Parcel Protection that you may require in respect of any items listed on the “Items Protected for Loss Only” and “No Protection Items” lists. No level of Parcel Protection that you purchase from us will render allowable any item which is on the “Prohibited Items” list. Where you purchase Parcel Protection for your Consignment from us, our liability to you is limited to the lesser of: (i) the value of the Parcel Protection taken out; or (ii) the actual value of the Consignment at the date of loss or damage (as applicable). Where you do not purchase Parcel Protection, you confirm that you accept the risks of not doing so. After further review, as a goodwill gesture, without prejudice, I would be happy to increase the offer to £50.00, which is 25% of the declared value, as this is your first claim with us. I fully understand this is not the amount you wished for as per your previous email and you wish to take this matter further, and of course that is your prerogative to do so, however, I must strongly advise you that should an item become lost or damage and we accept liability, which we have in this instance, as per our terms we will only be liable for the cost of service unless protection has been purchased, in this instance it was for the standard £20.00, this does mean we are only liable for this amount. However, on this occasion as a gesture goodwill without prejudice, a revised offer has been made. If you wish to pursue further, this may be sent in writing to the below address: Parcel2go The Cube Coe Street Bolton BL3 6BU Once again, I would like to offer my sincerest apologies for any inconvenience this matter has caused. Kindest Regards

They replied with a revised offer of £50 After careful consideration, our case team have now revised the offer for your claim against xxxxxxx We hope our latest decision meets with your expectations. what happens next? Once you've accepted an offer of settlement, we'll transfer your reimbursement via your preferred method of payment.

I am a sole trader, In partenership with wife but not incorporated

Thank you - This is a business claim though, I run an injector business. I will send them the above. Thanks again.

It was in one of your replies under letter of claim, I used the pre action protocol https://www.justice.gov.uk/courts/procedure-rules/civil/pdf/protocols/debt-pap.pdf

@BankFodder Thank you but I did read the guidance andit stated that they had 30 days inwhich to respond so I didnt include a time frame, I will amend. Amended below - etter Of Claim: Parcel to go shipment reference P2G114502299 I am writing this letter of claim in accordance with the pre action protocol for debt claims. On the 26/4/2023 I employed Parcel2go to deliver a parcel to United Diesel Fuel Injection Services on a next daye delivery. The value was declared as £200. On the 2/5/2023 I was informed by Parcel2Go that the parcel had gone missing and that they were making enquiries with the delivery company as to the whereabouts of my parcel. On the 9/5/2023 I was informed byParcel2Go that the courier was unable to locate said parcel and that I was to consider it a total loss. As such Parcel2Go is in breach of the contract I had made with them to deliver the parcel to its final destination. This has caused a loss of £280 which is the price I paid for said injectors contained in the parceI. I enclose the receipt for said purchase totaling £280. The outstanding Debt of £280 can be paid to the following account details. Ronen Ilan Goodfriend Sort Code 40-29-03 Account Number 81322923 Payment must be made by the date no later than 5/6/2023 or I will have begin court proceedings in the county court. Yours Sincerely R I Goodfriend BSc.

Letter of claim - Is this sufficient ? I have the receipt for the purchase of the injectors contained in the parcel as evidence of the value of the loss. 19/05/2023 Mr R I Goodfriend / Project Power 22 Handfield Road Liverpool L22 0NX 07415125940 Letter Of Claim: Parcel to go shipment reference P2G114502299 I am writing this letter of claim in accordance with the pre action protocol for debt claims. On the 26/4/2023 I employed Parcel2go to deliver a parcel to United Diesel Fuel Injection Services on a next daye delivery as this parcel was important and contained diesel fuel injectors intended for customers of mine who had already paid for the product. The value was declared as £200. On the 2/5/2023 I was informed by Parcel2Go that the parcel had gone missing and that they were making enquiries with the delivery company as to the whereabouts of my parcel. On the 9/52023 I was informed byParcel2Go that the courier was unable to locate said parcel and that I was to consider it a total loss. As such Parcel2Go is in breach of the contract I had made with them to deliver the parcel to its final destination. This has caused a loss of £280 which is the price I paid for said injectors contained in the parcel which were purchased from united diesel fuel injection services who sent them to me to lengthen the wires before I sent them back to united diesel to be reconditioned and supplied to my customers. I enclose the receipt for said purchase totaling £280. The outstanding Debt of £280 can be paid to the following account details. Ronen Ilan Goodfriend Sort Code 40-29-03 Account Number 81322923 Yours Sincerely Mr R I Goodfriend

@BankFodder I did do some reading, perhaps not 2 days worth but I read 2 very long posts about it- I'll do some more. The letter is being drafted as I type, Wife is away and I have 2 kids and a day job and a small business to run so time is an issue when she is away but I will get it done.

OK so I declined the refund and told them to expect an LBA andI got this reply- have they covered their backsides with this ? "Good Afternoon Thank you for your e-mail. Please accept our sincerest apologies for the loss of your goods in transit. When booking your order, you entered a value for your goods of £200.00. Unfortunately, you did not take out any further parcel protection for the contents. As a result of this, you were only protected to the value of £20.00. You were urged on two occasions to protect your goods to their full value. We offer our customers the opportunity to fully protect their goods so that an event such as this we can compensate for the item, Ronen Goodfriend. When progressing with the order having not protected your goods, the following message appears: “You have declared the full value of your item(s) at £200.00, however, you will only be protected for the basic rate of £20.00. Would you like to take out extra protection for your items up to £200.00 for only £9.99 plus VAT Yes, please increase my protection to the full value No, thanks. I will accept the risk' If you select no, a red box pops up and explains ‘We strongly recommend that you protect the full value of your item(s)., which again in this instance was bypassed, Ronen Goodfriend As you did not do this, we have offered you the £20 standard protection plus the return of your carriage fees. I do hope this explains information to you further. Once again, we do apologise for the situation, we value our customers very much and it is unfortunate that your experience with us did not run smoothly. Please do not hesitate to contact us should you have any further queries, Ronen Goodfriend. Kindest Regards"