I get it but she is traumatised by the whole incident.
She’s not going to do that.
She just wants your opinion on whether they may still send her one of those letters.
Does the shop do that or is it an external company?
She’s scared as has a husband, kids and doesn’t want them to know if a letter arrives.
She also admitted to me that she has stolen from them before and feel ok about the payment as a form of repay