Hi there
I've read through the forum and I have what seems like the same issue as many of the other posters. I sold a watch on eBay for around £104.75, with delivery costing £3.93, sold by Packlink, due for delivery by Evri. No additional insurance was paid for. This was dropped off at an evri parcelshop on the 13th March, collected by evri from the parcelshop on the 13th March, but no updates have been provided since. The postage paid for was for 1 day and the recipient a UK address.
On the 20th, I got in touch with evri who have since conducted a search of their depot, to no avail. The evri rep has been careful to avoid saying that it has been lost, instead refering to it as "potentially lost in our network".
In any case, they suggested I seek the shipper regarding a replacement or refund. I'm aware that as packlink are based in Spain it would be more difficult to pursue them.
I have drafted a letter of claim and a particulars of claim based on those attached to a similar post: https://www.consumeractiongroup.co.uk/topic/455445-evri-lost-2-parcels-worth-approx-£300-and-£280-sold-through-ebaypacklink/
I do have a query regarding whether all of the above is moot, as I am based in Scotland and I'm aware that there is a separate small claims court in Scotland. Furthermore, since 2016, for claims of less than £5000, they should be directed to the simple procedure (https://www.scotcourts.gov.uk/taking-action/small-claims).
Pasting this here for my future reference:
Protocol seems to be:
Formal complaint
Evri will ignore or redirect to Packlink
I send a letter of claim giving 14 days
They ignore
MoneyClaim online
They acknowledge and file defense
Wait for DQ and agree to mediation
During mediation use Rights of Third Parties Act 1999 and do not settle for lowball offers
Things may drag out but they will settle before court