MoneyClaim submitted today and the next letter will be sent tomorrow as below On 30th November 2022 I used your service via SendCloud to send a parcel with the above reference number. The parcel never arrived at the location and I have been informed by your support team that it made it to your depot but then never made it out to a courier. The shipping was purchased via the 3rd party SendCloud but I am pursuing yourselves as I am entitled to do under the Contract (Right of Third Parties) Act 1999. The values of the items to me were £495.60. These items were being sold once they arrived at the final location but I am only claiming for the loss of the cost of goods plus interest. The items were as follows: Paco Rabanne 1 Million Gift Set V. for Men B 8 Moschino Fresh Couture Pink Eau de Toilette 100ml Spray 1 EMPORIO ARMANI Stronger With You Men Edt 30 ml 1 Calvin Klein Eau de Toilette Obsession Men 125 ml 1 I have spoken with your customer services team to try and resolve this but have been unable to. On one telephone call, your agent asked me which depot the boxes went to as they know in certain areas that the boxes are more likely to go missing. This box was a large box so it is unlikely to go ‘missing’ and if it was, then it would be easily found within your warehouse. Your agents have since confirmed that the box was no longer in your warehouse and is declared missing. You have so far declined to reimburse me and I am therefore informing you that I propose to begin a county court claim against you within 14 days of this letter. I will not begin this process if you reimburse me for the lost box before that date.

Im thinking we do box number 5 which is valued at £495.60. Get the smallest one in and then once we progress these, start putting the bigger ones through. Thoughts?

Thanks, send the letter with the contents today.

What do you mean dealt with? we have spoken about this before and the items were declared when booking via send cloud

Not as an itemised list but they were told over the phone when I spoke to the ceo complaints team that they were perfumes

I tried to copy it over from word but it didn’t work, just kept telling me what attachments I could add

Any advice on this is appreciated.. The claimant used the defendant's service to deliver numerous items in one parcel, valued at £900.85 to a UK address. Reference number XXXXXXX. Defendant breached the contract by losing the items and refused to compensate the claimant without reason other than "its lost". The shipping was purchased via the 3rd party SendCloud but the claimant is pursuing the defendant as entitles to do so under the Contract (right of third parties) Act 1999. The claimant seeks £900.85 + interest pursuant to section 69 County Courts act 1984. Also, is there any easy way to copy and paste into this text box? I just had to type that out!

Fair point, was just expecting a reply from them so was wondering if I needed to give them time due to bank holiday. Will get on it

No reply and today is the 14th day. Time to submit the claim?

Yep, good idea. I had a bounce back from the customer services email that i sent the letter of claim to. They told me I need to speak to the chatbot on their website. Its the same email address they were emailing me on before about the boxes so I will just assume they have received it.

It was box 6. I’m keeping good records of everything.

Dear Sir/Madam, Letter of Claim - Parcel Reference: xxxxxxxxxxx On (insert date) I used your service via SendCloud to send a parcel with the above reference number. The parcel never arrived at the location and I have been informed by your support team that it made it to your depot but then never made it out to a courier. The shipping was purchased via the 3rd party SendCloud but I am pursuing yourselves as I am entitled to do under the Contract (Right of Third Parties) Act 1999. The values of the items to me were xxxx. These items were being sold once they arrived at the final location but I am only claiming for the loss of the cost of goods. I have spoken with your customer services team to try and resolve this but have been unable to. On one telephone call, your agent asked me which depot the boxes went to as they know in certain areas that the boxes are more likely to go missing. This box was a large box so it is unlikely to go ‘missing’ and if it was, then it would be easily found within your warehouse. Your agents have since confirmed that the box was no longer in your warehouse and is declared missing. You have so far declined to reimburse me and I am therefore informing you that I propose to begin a county court claim against you within 14 days of this letter. I will not begin this process if you reimburse me for the lost box before that date. Yours faithfully, XXXX

You know more than me about all of this so I am happy to be guided by what you think best.

Yes letter of claim has been sent and should be received tomorrow. Also sent via email. The final draft was the same as the one above but without your red bit. What's your thinking about doing another one right away? Should we wait to see what happens with this one or is it best to send another right away?

Ok ill go with the £900 one then - a nice amount to get back if successful. Do you think I should send the letter of claim then? Is it by post? If so, ill send it by signed for post. The address on the website is EVRi Parcelnet Limited, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH

Thanks for the response. I didnt add the bit in red, think it must have been dx100uk. Do you think we would be better off going for the £485 one or is that too low? If they pay out on that one then just work our way up the list? Where do I send the letter of claim to?

What do you mean when does it expire? I have only send the draft to you so far. No I havent registered with moneyclaim, will do it today.

Shipped 30th December Paco Robanne Lade Million x 8 Issey Miyake Pour Homme x 3 Maison Margiela Replica Lazy Sunday x 2 Marc Jacobs EDT x 10 Versace 200ml Spray x 8 Total Value £1,685.05

It’s from the same batch really but only just appeared as a closed shipment after 90days. Must have been a few days after I noticed the first lot

A new box has ended up lost. Shipped 30th December and value is £1,685.05

Apologies, been away on holiday. Letter of claim draft attached Dear Sir/Madam, Parcel Reference: xxxxxxxxxxx On (insert date) I used your service via SendCloud to send a parcel with the above reference number. The parcel never arrived at the location and I have been informed by your support team that it made it to your depot but then never made it out to a courier. The shipping was purchased via the 3rd party SendCloud but I am pursuing yourselves as I am entitled to do under the Contract (Right of Third Parties) Act 1999. The values of the items to me were xxxx. These items were being sold once they arrived at the final location but I am only claiming for the loss of the cost of goods. I have spoken with your customer services team to try and resolve this but have been unable to. On one telephone call, your agent asked me which depot the boxes went to as they know in certain areas that the boxes are more likely to go missing. This box was a large box so it is unlikely to go ‘missing’ and if it was, then it would be easily found within your warehouse. Your agents have since confirmed that the box was no longer in your warehouse and is declared missing. You have so far declined to reimburse me and I am therefore informing you that I propose to begin a county court claim against you within 14 days of this letter. I will not begin this process if you reimburse me for the lost box before that date. Yours faithfully, XXXX

Yes been reading then, just wasn’t sure if there was a full template

Is there a template I can use as guidance?

Just to confirm, you are saying I’m not far enough in yet to send the letter of claim?

No not yet. I believe I’m still in the pre action protocol stage until i have heard back from my email to sendcloud?