Please if anybody can advise.
last Monday i put a chq in to Barclays from my neighbor/friend who i care for daily as a fee and for her food in to my bank for Barclays to immediately put a RG21M code and blocked my account.
They have refused to speak with me about the problem and asked me to call the fraud department to explained my self where the payment for £3,500.00 had come from.
I told them the truth for them to say we will get back to you within 1 working day. This didn't happen,
this Tuesday they reviewed my response and sent a further letter asking for proof of the payment but
the letter didn't really state what they exactly need.
I have had to get my neighbor who is 91 to write as best she could a letter, along with her daughter and the contract
i typed up to agree her care and on the basis of payment which we both signed.
ive sent this off by recorded delivery but they still refuse to say what is happening apart from that they will release funds when they verify the chq payment within 2 working days.
I am so stressed out i cant use the bank account or the money
its been 2 weeks Monday and still nothing.
I have raised a complaint with Barclays but even they haven't responded any ideas if this would be enough proof?