hi, i recently applied for a loan for a van , and got turned down, i checked my credit history to find i have 26 missed payments to vodafone ex singlepoint with the most recent missed payment jan2023. i investigated this as i have been with vodafone for at least 20years and paid at least 15years by direct debit. i spoke to vodafone, who have said i do not owe them anything and i have a good credit history with them, i raised a dispute with Experian, totaly money and TransUnion. a letter from vodafone to experian have said i do owe the money (£94) but it is on their old platform and they supplied part of the account number, and i need to discuss this with vodafone customer services, i spoke to vodafone, who i passed the information on to, for them to say i do not owe them any money, and i have a good credit history with them !!!!!! after 5 x 1hour conversations (so far) with vodafone, and 2 complaint forms with screen shots of my credit report showing the outstanding amount to vodafone ex singlepoint, i am still in the situation of vodafone saying i do not owe them anything, and they have completed their investigations and cannot locate the showing amount. they have advised me , if i am not happy with the results of their investigation, then i need to raise a dispute with the credit agency's, and fill in a complaint form. Now im not sure if anyone has noticed this pattern now, as a dispute will only confirm i owe the money to vodafone until they get confirmation this is not outstanding, but vodafone are denying i owe them anything. this matter will never be resolved and i will still have a credit rating showing i have 26 missed payments to vodafone. please can anyone advise me on how to get this sorted out. my vodafone ex singlepoint account was opened in 2003 (20yers ago) i do not have any account numbers from that long ago. vodafone have checked all my recalled old postcodes and have said they cannot find anything relating to them. i have a perfect credit score, apart from these 26 missed payments and i cannot pay the £94 to a company that does not exist or denies i owe it and no one can remove it. grrrr