I had an overflowing blocked toilet.
I found a website which advertises as “We're on call 24/7 to react promptly to your plumbing emergencies. We are available for call outs 24 hours a day, 7 days a week”.
I called them at 14:46, they said they could get there between 16:00 & 17:00 & asked me to pay a deposit of £144 which I sent.
I called for an update at 17:00, they said their current job is delayed by a few hours, could we leave it until tomorrow.
I replied no we want this sorted out today.
He asked if I want to cancel, I said yes.
He asked me to confirm by email which I did.
I have chased for refund & still not got it.
What should I do to get it?
Thanks for any advice