They responded with an apology and mentioned that due to GDPR they can’t tell me the outcome of their investigations.

I went to them and asked to buy a ticket but that’s a detail. In fact, it’s all my word against theirs cause there’s no recording of the event. It’s about what I know and I said and what they said. They can all collude and come up with a version of events that completely quashes mine. I’m totally aware of that. At the end of the day, it’s about doing the honest thing which I’ve done all along and will continue doing by paying the penalty fare and by reporting abusive behaviour.

I didn’t decline any penalty fare. I was only asked for my address to send me a letter with the penalty fare. I’ve not refused to pay anything. i repeat again that I will pay the penalty fare when it comes. If you’re happy with staff being rude to you and going about your day, so be it, you give them grounds and permission to treat you like that. Your decision. You be abusive to them you get reported right away. Works both ways. im not sure why there keeps being a narrative about prosecution because I certainly didn’t do anything wrong. Yes, I didn’t have a ticket. I was told there’s a penalty and I accepted it. How does that lead to prosecution?!

I don’t understand why they’d prosecute off the back of me making a complaint about a staff member but also paying the fine. What would the grounds be?

Dx, I don’t want to forget it. If it was I being disrespectful to them, would they forget it? It’s not being a snowflake it’s exercising my rights and not letting power get to people’s head.

I do accept I was travelling without a ticket and I accept I have to pay the fine. The two matters are separate. Thanks anyway.

Thank you

My issue is more the attitude of the staff member, the method of delivery and, the belittlement. Oh and the intimidation.

I jumped on a train, since it was there as I arrived, with the intention of either buying a ticket on board or at the other end. Instead, I was told I’m getting fined £20 because I can’t travel without a ticket. I’m okay with that. I’ll pay the £20 when the letter comes even though I had the full intention of buying a ticket at the platform since there was no ticket officer on board. What I don’t understand is:- Why on some trains there’s a ticket officer selling and checking tickets? It’s giving people the opportunity to purchase a ticket if they missed it. Why could this not have been applied here albeit at the platform. The revenue officer I dealt with told me that the £20 fine was “the law”, “this has gone through Parliament”, “it is not me, it is the government”. Shouldn’t there be on the spot fines rather than a chance to purchase a ticket whilst on board to make that rule consistent? I’d also be interested in when did they stop selling tickets at Piccadilly station in Manchester when you get off the train. I don’t get the train regularly so totally unaware of rule/process change. This revenue officer also threatened me with getting the police, time wasting, some other offence starting with TR something or other (it was an acronym that meant nothing to me), a £100 fine and finally, court action. I did ask him to get the police because I was unsure of the legitimacy of what was happening to me at that point. I didn’t know what a revenue officer was and he only flashed a badge that said Revenue Officer, in big letters, to me. No further details on it. I thought anyone can have a badge like it with a hi-vis jacket and ask me to give my name and address. Doesn’t mean I can trust them. Whilst I’m dealing with this revenue officer, his colleague chips in. We’ll call him colleague B. Colleague B: How old are you? Me: What does it matter? Colleague B: Because you’re acting like a little… Me: A little what? He was then shuffled along by yet another colleague. I passed on my details to the first revenue officer. Gathered my thoughts and decided I would complain about Colleague B’s behaviour. I asked the revenue officer for his colleague’s details so I could complain about him. He went to get him. Colleague B: Charlie Sierra At this point I’m confused as to why he’s just saying random words to me as he’s approaching, so I ask to see his badge. Colleague B: Are you accusing me of lying? Me: No, I just want to see your badge so I know I have the right badge number. He didn’t want to give his name. I’m hoping a badge number will be sufficient. There also was no photo on the badge so I was not able to actually ID him properly. He could be wearing someone else’s badge! Who knows?! It wasn’t very official looking that’s for sure. I want to go ahead with this complaint as I don’t approve of them requesting to be treated with respect but there’s no respect for commuters. It’s a two-way street, in my opinion, and a little respect and kindness would have stopped the whole thing escalating as much as it did. What are people’s experience of thoughts and experience of this?