Have just submitted my 'Claim for Damaged Item' from which I received today from evri.

Update: No response from evri to date. I now have security camera proof from drop off that the box was intact and fine prior to collection.

Order arrived 7th December, returned 3rd Jan, purchased as a Christmas gift. Shop were informed if return prior to this, so 27 days.

Please can you give us more detail about who you bought it from in the first place: Kona Bike Shop UK - Kona Bike Shop UK SHOP.BIKESANDBUDDIES.CO.UK We are a premium retailer for Kona in the UK. We offer full service facilities through our workshop and service centre. If you are looking at a new bike purchase we have experienced staff on hand to assist you on road bikes... Why did you return it ? Weight and size How long after you bought it did you return it ? Purchased: 4th December Who arranged the return? Was you or did you use the sellers label? I arranged the return via evri website Also, when it was returned was it properly declared and was it insured under their so-called insurance scheme? Value entered into the field during booking process online, did not pay for extra insurance. How long ago did all of this happen and when did you make your complaint to EVRi? Parcel returned Tuesday 3rd Jan, dropped off at local Tesco express petrol station 17:04. Complaint made today 10th Jan 11:33am Thank you

Frame was purchased online from bikes and buddies early December and returned due to the weight and size being unsuitable for my needs. item was posted next day on Tuesday 3rd Jan 2023 via local Tesco express drop off centre. Item was received by shop on Friday 6th Jan. issue reported by shop to my via email today and I have raised the issue with evri via their online help system.

Hello All, I'm new here, discovering this site after looking into a way to resolve my damaged delivery issue. Hopefully this is the correct procedure to follow, if not, please direct me to the right place for seeking assistance. I returned a new steel bicycle frame in the same, item specific, packaging that it was sent to my home address via the uk distributor. Everything was packaged as received and well covered with Zipp tied foam padding and a thick cardboard exterior in a well fitting size specific box. Despite paying for next day delivery, the box arrived three days later and with excessive damage to the box and frame inside. You will be able to see the bodged attempt to cover the damaged box. Any clear tape or blue plastic has been applied during delivery. The box arrived with the addition internal padding removed and the exposed frame inside (made from thick steel) has received a significant impact denting the head tube so that it is longer round and therefore unable to have the required headset fitted, making it unusable and in my case not in a fit condition to be refunded as intended. It looks to me like the bottom section of the box has been torn open, the internal contents have fallen out or been removed, packing has been removed and then the items returned and badly patched together. I'm currently awaiting a response from evri after raising the issue via their automated online help process. I did not pay for the additional insurance and consider this to be gross negligence on their part. Do I have a strong case for pursuing a claim against them and if so, what is the best way to proceed? Here are some photos of the damaged delivery that the shop has supplied me with: https://www.flickr.com/photos/197459507@N08/shares/28Zrs3bj1k