I was hoping for some advice on a matter.
3 weeks ago I sent a parcel with a camera in which i sold for £350 on ebay. It was sent via royal mail special delivery which I purchased directly through eBay. I printed off the label and took it to the post office. Stupidly I lost the proof of postage. Don't ask me how, I've learnt my lesson though.
Now the parcel has gone missing. The tracking showed that it was accepted by the post office but it hasn't moved. I went to my post office about 5 days after I posted it, I know them because its also the local shop and they explained to me the way they count them and that it won't be in the shop(it's a tiny counter and I'm inclined to believe them as I've known the woman who served me on the day for years)
Rm are claiming that they cannot give compensation because I have no PoP however I feel that the fact that I purchased the label online and the fact that the corresponding tracking number is showing that the parcel has been given into the post office is enough to prove that I have posted the camera but they are refusing to budge.
I am considering trying to take them to small claims once I have exhausted all remaining options but I am wondering do I really have a chance of winning? or will me I not having a physical reciept stop any claim from being successful.
£350 isn't a huge sum of money, I can live without it but from a principle perspective it is something that I am unhappy about. RM know I have sent the parcel. They know I paid for the label yet because I do not have a physical receipt they are allowed to lose my parcel without any expectation of compensation.
Any help would really help me. I'm not looking for a day in court but feel in this case I might have to.
Thanks