Sorry I'm trying to give enough detail but also not give too much away as there's an ongoing claim. In summary I took my car in for MOT they have a quote of £300 but said they needed to checke something else and a few days later and the quote is nearly £1000. They didn't report any of these "new" problems on the gov.uk website as failures and some things they'd originally not mentioned as even advisories were all of a sudden major defects. I wrote to head office asking them to explain did they originally miss these major defects or have these defects happened whilst they've had the car e.g have they broken something. I also asked if they could tell me why these new things are major defects in need of repair to pass the MOT but they weren't prepared to report these as MOT failures on the Gov.uk site. I asked for all Comms in writing. Area manager tries to call me and I explained my disability by text explaining how it makes processing verbal info difficult for me. He ignored this and asked to arrange a call anyway and said he'd emailed back and fourth with head office about it but he can't email me because their usual process is calling. The branch kept trying to call me and I made it clear to head office this was unwelcome and making me uncomfortable as I felt like they were trying to catch me off guard and they'd completely disregarded my request for a reasonable adjustment. Even after I told head office that the calls were unwanted and harassing they kept calling. Eventually after trying to get it resolved back and fourth by email and text for a month they said if I want them to fix my car a call would be required. I've raised claims of failure to provide reasonable adjustments and harassment in relation to disability. This is obviously the shortened version a lot went on here but that's a summary

Huge well known company refused service as I requested written comms instead of phone call due to a disability. They advised their normal process is to call this went to head office level complaints and they kept calling me long after I asked them to stop. I've started a claim and going it alone, can anyone help me with some case law a lot of what I'm finding is under employment law rather than a service provider. I'm not deaf but my disabilities make it hard for me to process verbal information and I made them aware of this in detail but they stuck to their guns that a phone call would be "required" if I wanted them to repair my car. They communicated via email and text for almost a month insisting that they could only proceed with repairs if I would take a call. For context the price I was originally quoted tripled and there was a lot of things that didn't seem right to me so I asked for Comms to be in writing as it had escalated beyond the realms of hi your cars ready that'll be X price please so I knew I wouldn't be able to understand, process and retain verbally.