Thanks all. I will speak with the council again and log a compliant.

Just spoke with the council and they have advised that I need to take this up with the water board since they have done the job.

Where would I even start with the council. It's impossible getting in touch with anyone there. I paid Northumrian water to do the job. Do I have any legal rights on this matter? Can the water board just do a bad job and walk away?

Yes. Its a city centre road in Newcastle. So if you can imagine the main water pipes run in the middle of the road. They dug up the road and connected the pipes to my basement which is below the public footpath on the side of the road.

I had a new connection put in by Northumbrian water. They dug up the road outside the building to connect the mains to my building. The issue is that they or their contractors have not laid the road back down properly. Bit of a background - This is a city centre property so if you can imagine an old listed building with an pedestrian path outside the door and then the main road. Below the path is my basement. They installed the water meters on the road above where they connected the mains. The water meters have sunk by around 4"" and all the tarmac around them has cracked leaving holes around the meters. When it rains all the water from the main road is running into the huge cracks in the road and finding its way down to where the pipes enter into my basement. every time it rains the basement gets quite a bit of water coming into it. This work was done at the start of January and I have been complaining to them since and they just keep on saying that the contractors will come and fix the road which they haven't done. The water is now causing major issues not to mention the smell and dampness in the basement which is used as a office by around 3 staff members. What should I do as they are not doing anything to fix the issue.

I understand. Thank you for trying nevertheless. It's appreciated. One more question. Can they stop me from selling the car before I get it? I know most companies who have waiting lists on cars frown upon people selling the cars. Some manufacturers make you sign documents to say you won't sell for a time period.

It's a funny one. They are sone advertised at 30k over list and some at 10k over list but I would say one could break even if looking for a quick sale.

I would have to agree that it is personalised as I specified the model, colour and extras. You say "might" so is there still any other option?

I chose red which is one of the 3 free options. I also chose the base level car with standard alloys etc but did add on two options for around £500.

Yes. I had to specify the colour, model and what extras I wanted.

One more piece of information that may be relevant is that £7500 was due when the car spec was confirmed 2 weeks back which I have not paid yet. a description of the goods, service or digital content, including how long any commitment will last on the part of the consumer I did not get any digital content when the deposit was placed a year back. I was emailed a brochure 2 weeks back when I was asked to confirm the model. the total price of the goods, service or digital service or the manner in which the price will be calculated if this can’t be determined I was never informed about the price at the time of preorder. Was emailed a brochure 2 weeks back. how you will pay for the goods or services and when they will be provided to you This is the email I got when I was asked to confirm the order I am contacting you with regards to providing the spec for the Corvette C8 Stingray which you have a build slot deposit for. Please could you give me a call or provide me with the spec you would like for your vehicle? We will need this by 11am Monday 12th December if you would like your vehicle to go in for build Feb/Mar. Once I have received this, I can put the order in for build. At that point, we will require the remaining £7,500 deposit. I have attached a copy of the price list to this mail for your reference when providing the spec for your vehicle. all additional delivery charges and other costs (and if these charges can't be calculated in advance, the fact that they may be payable) None advised details of who pays for the cost of returning items if you have a right to cancel and change your mind None advised details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it) None advised information about the seller, including their geographical address and contact details and the address and identity of any other trader for whom the trader is acting Got their address and company reg on the original invoice. information on the compatibility of digital content with hardware and other software that the trader is aware of (or can reasonably be expected to be aware of). None advised.

Ok I will go through the regulations and revert. I called them and placed the order via phone. They took deposit through my credit card on this call. A few days later I got a email to confirm my deposit. A year later I got a phone call to say I could spec the car. This was followed up with a email the next day with brochure. I replied back to the email with the spec that I wanted. I have double checked I was never provided any terms and conditions in either of the emails that they sent. The brochure is from Chevrolet direct so doesn’t have any cancellation details or terms. I have never been to their dealership.

Ok have read the procedures for small claims and I could do this. What should I do next? By the way thank you so much.

I guess the finance company have nothing to do with the car as it’s an unsecured personal loan + sale of current car to finance this. It’s have told the garage but they are saying that if I cancel they won’t refund the deposit.

Sorry but I am complete novice at this. So what should I tell my credit card company? Do I need to specify any contracts etc? Would it be useful to maybe try and discuss with dealer that unless they refund I will take this approach.