Still no funds, tonnes of emails sent with very minimal responses unless sent to CEO and now even they have become unresponsive. Been a month now since they said that the funds are ready. Hoping Guardian gets back FOS emailed me and someone has picked it up Will probably have to get legal guys involved soon. They still say go in branch and collect but they cannot give in branch. Going around in circles. Anything else I can do? Thanks. What a nightmare

doing now. Thanks

emailed all CEOS a few days back, Matt Hammersmith PA responded, sent it to some exec person and they called me. They said I can withdraw the money and to go in branch. Then I go in....we cannot access your accounts, they are closed and there are no funds in there. The holding account we have no access too. Kicked off to no avail. They told me to send Proof Of Funds email told them to do one. I done it before months ago and to check their system. Their reply there is nothing we can do. haha Email sent back to Matt Hammersmith awaiting response. They make it so god damn difficult.

Got a hmrc bill to pay by end of month. Told them I’m going to be sending any fines to them. Might do another tweet. Got a large following and seems to get a quick response that way. There’s nothing I can do. Customer service just say go bank, it’s not with us and bank waiting on some random team to give clearance but they won’t give me contact details

Went in branch on Friday. Was told they don’t know how to give me the money. Went in again today they still don’t know and are awaiting a response. Rang customer service and they’re saying just go in branch. Stuck in limbo. But will keep pushing. I’ll be glad when I’m done with these crooks

They have proceeded to now advise me to close my account, Took most out already but have to go branch and get the rest. Glad im done tbh. Hopefully getting the money out will be easy

I haven't been informed. I received a letter today from complaints saying they'll get back to me by the 20th Jan which is day 60 or thereabouts Funds just got sent back this morning. Will see what correspondence they sent.

Finally got my money back today. I posted on twitter. Have a large following and tagged in the ceos, also sent them emails. A day later its in my account. Coincidence.... I do not know but worth doing. Thanks all for your help and contacts. Free to help whoever comes across any such issues.

Not resolved. Just a direct line incase anyone had same issues rather than going through the main switchboard lines. Takes 10x the time. Still no agent has picked my case up. They was suppose to resolve or get back to me by 27th Dec. (3rd date given) but no operator has it. Will ring again tomorrow. Might contact the CEOs by post as next port of call. Waiting on FOS to get back also.

For anyone wishing to bypass queue times. the direct number and almost zero wait times is 0333 202 3104 straight to complaints department

Yes since Nov 17th when I noticed the funds had been taken. Been chasing it almost daily to no avail. Logged with FOS Thanks for the posts. I’ve also sent an email to the CEO. Worth a shot.

On Nov 17th, Barclays put my accounts into -500k and sent funds to reconcile Glasgow I have spoken to their customer service team numerous times and just get the reply its currently been reviewed. I have sent a formal complaint on the back end of nov which has not been actioned but just 3 different dates given that they will respond, last one expired today 27th. I called them today and they actually said no caseworker has picked it up yet. Pathetic I have filed with financial ombudsman last week. Not sure they will take the case on but will know soon. I find it appalling that they would take monies without notification. I made a large Binance deposit 6 months ago and the AML staff that all is good after I provided them with all the documentation. I even purchased a property and used funds as a deposit. The solicitors did their own AML and they were more than happy. But now the rest of my money has been taken by Barclays and neither the staff or anyone within your bank are willing to assist me as to why my account was frozen without any communication from the bank. Got my capital gains bill upcoming to pay by end of Jan. Any other options or now wait. Should I try go down the legal route now? Thankfully all the funds in there are solely for capital gains payment and otherwise I am not reliant on it. Would like to thank all the posts here. Letter I sent for complaint was taken from here. Thanks