Here is my amended letter of claim, I realise my previous one was too complicated etc. I hope this one has the correct wording and details needed? that’s is for everyone’s help Evri.pdf

Ok thanks, I’ve taken your points on csn I delete my file? I am in the process of doing a new letter of claim, so will post again but with no details… thanks for your advice

Ok thanks, I’ve taken your points on csn I delete my file?

Ok, I’ve read through lots of posts in this group, there doesn’t appear to me to be a template letter as a personal seller on eBay, which is what I am. that is why I googled a ‘letter of claim” and this is what I found. thanks anyway

I got this template from which website And I thought 28 days was the norm and I don’t state I’m a business seller? I sold the item in my personal eBay?

Enclosed is my letter of claim for perusal I will of course print out any necessary documents to accompany my letter

Thank you I declared value and item, I paid for next day delivery so that’s why it cost £11 + I’ll check the letter of claim certainly thanks Also is the letter of claim the same as the claim via small claims court?

Hi, new here but hopefully I’ve read up what I need Story so far: sold a camera lens on eBay for £220 plus postage £6.92 on 12 november royal Mail were on strike so i decided (foolishly) to send via our local Evri drop off shop , cost £11.68 for next day delivery Dropped off at said shop 15/11 and obtained receipt. didnt get any emails with tracking so started incident on 18/11. looks like it was never picked up? no joy , so after various messages via Evri support they admitted it was lost and to fill in a claim form. Meanwhile EBay buyer has opened a claim and I am now down full cost and postage. Today I’ve had an email stating that Evri will not refund as the item (a camera lens) is on their non compensation list. Even though it’s lost not damaged. I’ve emailed back stating that it’s unlawful and unfair and will be claiming on small claims court. is there anything else I need to do? thanks Evri - The New EVRi Cheap Parcel Delivery & Courier Service.pdf