It just feels like they are seemingly warranted by some kind of legality to cause my person harm if I do not submit to inaccurate demands. It appears that I am expected to suffer harm and the ensuing loss and then be expected to beg for rectification afterwards whilst having to jump through tremendous amounts of hoops for free apparently, or £50 comp I hear most people get after complaining to the Energy firms ombudsman department. I am sure if it were the other way round their final position would be payment will be made upon production of a suitable and accurate bill or statement of account and until this condition is satisfied no monies will be exchanged and if you took it to court and complained about it, the judge would deem this a fair and reasonable condition alongside a possible vexatious claim as it would be my fault for billing them incorrectly and then I would have to cover all the charges involved in bringing the case to court and wasting the courts time etc... It just seems like the entire corporate world is set up to use and abuse us, the people. I will follow the advice given here and do genuinely appreciate it but cannot help feeling the way I do based upon my real world experience. What ever happened to the customer is always right.. Let's see what the response to this SAR is. Not registered disabled as yet, I am in the process of completing this and yes I have just been put on the register!! Thank you all again

I appear to have made a mistake, but it was not intentional, I wanted them to treat me with a bit of respect. You live and you learn hey? With regards to the interaction with their agent and their claim that upon setting up a repayment plan the default would be removed and that I would have nothing to worry about? The agent said he would send a confirmation email within 24 hours but I have received nothing as yet? Is there anything I can do with this? Thank you DX

Hi there, I have not sent a SAR to EDF as yet, I have just looked through the SAR process on your website, do I send that to EDF now? What is the purpose of the SAR in my instance? Forgive me for asking. I have given them roughly half of the money owed, and the discrepancy is for around 1500-1800kwh units. They want to charge me the increased price per unit when it was used prior to the price increase which I have opted to not accept and quite rightly so. I have also not had the confirmation email I was told I would receive by EDF within 24 hours of making the repayment plan agreement yesterday. Thank you all for all of your help again, it is greatly appreciated. With regards to the way I had handled it, I do see what you are saying but, to me, it is akin to this, (bear with me) I go to the petrol station and put £10 of petrol in my car, the machine says £10, I approach the cashier and he charges me £15. I say to him that the bill is incorrect and that he must amend it to reflect the actual cost. He says ok and represents me the same bill for £15. I tell him I am happy to pay upon production of a true and accurate bill. He ignores me, I ask him if he can assist me, he ignores me, my time is valuable, he ignores me, I tell him I would like to pay so he shows me a bill for £15 and I repeat again that it is incorrect and that if he wants paying he needs to produce me a true and accurate bill, he ignores me. I tell him that if he wants payment he is free to send me the correct bill and when he does I will happily settle it. - apparently I am in the wrong?? hmmm Could someone kindly explain to me why? I do always have good intentions and would never purposely behave unruly, I just feel like I am being bullied and I must protect myself. How are they allowed to behave as such but you and I are expected to behave perfectly and without frustration at their blatant disregard for us. Thank you all again.

Does the webchat transcript not count? I have asked but I have a feeling I will not receive one. Thank you again for your help I really felt alone.

Their Agent Ajit advised that it has been removed and is pressing again for me to commence the repayment plan. Why do I feel like something is fishy here? it took him about 30 seconds?

My apologies, I have been advised against smart meters by most of the people I know who ended up getting them, I have also read many nightmare stories about them, My old meter has served me very well over the years so whats not broken do not fix as they say. I am happy to give EDF my meter readings as and when requested which is twice annually, I just get my son to note them down for me. I paid them the £700 at 23:30 on the 17th of November because no one had responded to my constant requests for help paying my bill, and I didn;t want to be seen as not willing to pay if it goes to court. I have literally spent months trying to get their help, as their demands kept coming I kept contacting them but no one is helping me, I can screen shot and show you, I have tried every possible method using their online chat, whatsapp, text messaging, phone calls... I have no luck every time. I just get lied to, why lie? Why say they will generate the correct statement and then not hear anything from them and they let the deadline pass? It doesnt make sense unless they want for this to happen, well thats how it seems anyway. It is just very bizarre behavior, even their deadlock claim is provably false. It's like they were desperate to get me to contact the ombudsman, I hear it costs £500 per case referred, why would they eagerly seek this cost for themselves when all they need to do is amend one number, recalculate, send the bill and get their payment? I managed to get through to edf webchat by not giving my account details until I got in contact with a human being, they are saying a default has been registered, I asked if they could kindly remove the default and the agent said to give him a few minutes and he would remove it for me whilst continually pressing me for creating a repayment plan. Excuse me for thinking I am being lied to again?

I will have a go thank you, is there any way to get the default removed? The default if registered would be due to their disregard of the situation and unwillingness to remedy it by simply correcting the bill, can this be blamed on me? I had always told them I was willing to pay as soon as they corrected and presented me a true and accurate bill, they even told me they were going to generate a correct bill then failed to send it to me before the cutoff date they had threatened me with?

Thank you for the information. Please bare in mind that I have been contacting them since April about this. As I made the payment of £700 will this avoid them defaulting me, I don't think it is fair to default me for want of a correct bill? I have never had a problem paying and have always been up to date with them until this issue, I feel like I am being bullied

I haven't paid them because they were going to up my DD to £600+ per month which is ridiculous and if they are ignoring me what am I supposed to do? I have been chasing them constantly to correct their error and they are ignoring me, I have told them every time I am happy to pay upon rectification, but it never occurs. Am I liable for paying bills that are incorrect?

Hi, Thank you for the prompt replies. Claim is for £1362 as stated on demand notice and online the bill is £1428 roughly. I have just paid £700 out of the £1400 or so that was owed. This amount is roughly correct as the discrepancy is only for a thousand or so units, but they are trying to bill me Aprils prices at the higher rate per unit for units used in march which should be billed at the lower rate per unit. I have every intention of paying, just not the incorrect amounts that they are demanding under threat of harm. I just dont understand why they would make this really difficult to resolve and then just ignore me.

Hi guys, I have an ongoing issue with EDF regarding my meter reading which was sent to them on march 31st of this year. they threaten to default me for not paying bills due to discrepancy with meter reading that they will not amend They sent the bill through with an estimate. I notified them and they asked for a new reading. I gave it to them and they issued a new bill but didn't apply the meter reading I gave them again for March. I have contacted them to explain what has occurred and they are ignoring me claiming deadlock because I apparently ceased communicating with them, which is nonsense. Every time I attempt to communicate with them I was ignored and then someone would reply telling me to refer to the ombudsman, I'm not sure why I am being referred to a third party interloper but I would rather get their dispute and complaint settled without seeking ADR. It is literally a matter of amending the meter reading for march and then issuing the correct bill. I'm not sure why they are being so difficult. I have written to the CEO who also ignored me, when I advised them I am disabled and vulnerable feeling alarmed and distressed due to the threats of harm I am receiving if I do not comply with their demands, someone sent a reply apologising for the way I feel and that if I send them the reading they will apply it and that they are not interested in protracted correspondence, even though they failed to answer my information requests and the fact I have already provided them the reading multiple times which has been ignored. I keep receiving letters saying if I did not pay what was owed by 18th of November, yesterday, I would be defaulted. So I sent them some money at 23:30 roughly because after days upon days of waiting and being lied to by their customer service agents, no one had done what they said they would do. I still owe them money but am reluctant to give them any until they rectify their blunder and apologise for treating me so badly. At this point I have no idea what to do and feel defenceless against them bullying me in this horrid and sickening way. I have also read many reviews about the ombudsman stating that they work for the Energy companies? Can anyone offer any advice please? Thank you kindly in advance.