Need some advice on dealing with a DCA, acting on behalf of their client, regarding a debt that I have been paying off for a few years now and which I want to pay off the outstanding balance.
Before contacting the DCA I need some advice on the best approach.
DCA wrote to me sometime back saying their client had indicated they would be interested in settling the matter and would allow me to pay off the remaining debt at a discount.
At the time I was unable to take them up on their generous offer, however, six months on I wrote to the DCA and made an offer of settlement at 50% of the outstanding balance.
This, as I had expected, was “rejected by our client. But please call us immediately so we can discuss this matter further.”
I instead wrote again asking what would be an acceptable figure their client would accept.
The DCA's reply: “please ring us urgently so we can discuss this matter further. Enclosed are our income and expenditure sheets
- please complete these before calling so you can provide us with this information.
We also require you to confirm the source of the funds you intend to use to pay off this debt”.
At that point, I decided not to proceed further and wrote to the DCA informing them I would continue making the monthly payments.
Now, a year later, I have decided to try again. Before contacting the DCA I hope someone on this site may be able to advise on the best approach.
Is it normal/required that you confirm the source of the funds?
Is it the original creditor that whats to know this, or is just the DCA?
How is the source of the funds relevant - or are they seeing how much more they can squeeze out of me?
Any advice would be appreciated.
JWTP