sorry about that. the last discussion with this forum was that if i like the car and its fixed, that I can just accept it and move on but was I was worried about is what I am encountering now. I wouldnt have paid all the money if FOS have not advised that if I pay off the money and the case is decided in my favour that I will get my money back. The problem with the car now is that when I am reversing or driving it, it makes this loud noise when I apply the break and when driving. something broke on top the engine, the thermostat is gone, the heater is not working, the break discs are halfway gone. the finance company initial said that they will investigate it but not that they have seen that I have paid off the moey, they said that I have to deal with the dealership as they are no longer interested.

The dealership, finance company and financial ombudsman are aware of this currently. while the investigation was going on, the full money was paid off as advised by the ombudsman that, even if I pay it off and the dealership/finance company is at fault, and the case is decided in my favour that I will get what I am owed. I used my own money to find out these faults. the finance company is saying that because I have paid everything about the car, that they are no longer interested on the matter. The ombudsman is still on the case, I m carless because I dont have any car to drive and this is really inconveniencing me The car has been parked for 4 weeks now due to the faults in the car. please what are my options as the finance company said that they are no longer interested in the car and I dont know how long this will take to complete the investigation.

Ok, thanks for the clarification.

Thanks for your help. Could you help with a draft?

I have really lost interest in the car following all these things that I'm discovering. I m scared that I might find something more horrible about this car later and they will end pushing it all on me.

Thanks for your response and advice. I will write to them that I don't want the car considering the problems that I have been having with the dealer and the car as long as I won't loose my money. The credit company was telling me that I have to pay the full interest if I reject the car. This is like £4000.00. This worries me. Please advice.

Like as I have said earlier, due to the threat and complexity of rejecting, I collected the car this past Wednesday. I just saw it on gov.uk site that the car has been recalled. I have really lost faith in the car. Could there be a clause in consumers right were I can reject the car with loosing my money and the finance company forcing me to pay charges?

On the 14th September, I called your customer service regarding the car that purchased from Big motoring world. Having confirmed to me by the dealer that the car has been fully checked and that there are no issue with the car, I found a nail in one the tyre of the car. When I reported the issue to the dealer, they chased me out from their business premise, humiliating me. With my bad encounter with them, I reported the issue to MotoNovo and the dealer that I have lost faith in the car as I might find other problems that the car has and that I dont want the car anymore. Both the dealer and both Motonovo stated that just having a nail on a tyre is not a criteria to rejecting a car and I was being threaten by both MotoNov and the dealer that I need to take the car as the tyre has been fixed. Due to the threat by MotoNovo and the dealer, I collected the car despite requesting for full checks on the car It now horrors me to discover this car was sold to me with an outstanding recall by the manufacturer whereby they states it is dangerous to drive and this invalidates any insurance and this means that the car cant be driven and its dangerous to drive. This car has a fault and and its being hidden by the dealer. Also, they stated that the car is fully automatic but I have discovered that its semi-automatic. I hereby request that you should come and collect your car and its not road worthy and fit for purpose.

Ok, thanks, I will write to them

Mercedes said that its a software safety issue that I need to contact Mercedes near me for more information and to book an appointment to fix it. Yes this problem has been on before bought it. From information that I gathered, this could affect my insurance. And, also, I read online that any car that has been recalled should not be driven for safety reason Please advise. Thanks so much

Update The dealer and finance company wouldn't accept the reason why I don't want the car anymore. In order not to start more dispute considering that the tyre has been changed, I collect the car on Wednesday. However, I checked the car on gov.uk site, it states that the car have been recalled by Mercedes due to an issue with the car. I called Mercedes tonight and they confirmed it. So, I wasn't mistaken when I said that I have loose faith in the car. Where does this leave me? Please advise

ok, would you be kind enough to edit it?

On the 10th of September, I went to purchase a car from big motoring, having complained with an issue that one of the tyres has (Nail on it), and 2 tyres are worn. The collections manager called the site mechanic, and she was told that the mechanic has gone home for the day. She asked me if I want to take the car or what do I want to do. I asked her that what are my option of fixing the car if I take it. She said that I can bring the car back when I want. the next day, I took the car back only for her to tell me that since I have driven the car out from the premises, that its all my responsibility. I was upset hearing what she said considering what I was told and the car was not up to 24hrs old with me before driving back for it to be fixed. As a customer, I was disgraced and humiliated by this manager that she called the security guard to eject me and my brother from the premises. I left the car in their premises and went home. On the 11th, I met another manager who accepted that was not treated well as a customer and said that he will address the tyre. As a customer and knowing my rights under the consumer credit act, I have lost faith in the car due to the way I was treated and even pressuring me into this finance agreement that I didn’t want in the 1st place just so they could get their backdoor commission for the finance sale, and this gives me a worry upon the future if something go wrong about the car. The car is currently with the dealer, and I am afraid to collect it as something bad might be discovered and I will be humiliated more than they have done. For me to accept the car, I will suggest that a full check be carried out on the car by a fully qualified engineer. is it ok?

you didnt waste your time. your advise is valuable. cant thank you enough

so i should write to the dealership to carryout full check to ensure that the car is in good state before collecting it?

no, they dont know. I am just waiting for your kind advise before emailing them.

Yes, the site manager accepted that things were not done properly.

That's sounds good. Please would you be kind enough to do a write up template to help me on this? Thanks for helping people like me that is new to this.

So will you advise that I should take the car and if serious fault is discovered, I can reject it? Again, thanks for your response

Thanks for your kind response. If I cancel it, will i get me full money back considering that I am still within my 14days cancellation. I am planning taking it to a mechanic to check this week before what I encountered with them. If it happens that I discover more issues with the car, talking to them will be very difficult. I will leave you to think about it for your advise. Thanks for your help.

sorry about that

Thank you so much for your response and advice. Will it be OK to; 1. State what the issue is in my response? 2. The dealer called yesterday but i didnt answer. They were calling to ask me to come take the car as they have fixed the tyre but I don't want the car anymore. 3. Please could you assist with how my response to both the dealer and the finance Company should be. Thanks Hello, Is there write up ok? "On the 10th of September, I went to purchase a car from big motoring, having complained with the an issue that one of the tyre has (Nail on it). The collections manager called the site mechanic and she was told that the mechanic has gone home for the day. She asked me if I want to take the car or what do I want to do. I asked her what are my option of fixing the car if I take it with me. She said that I can bring the car back when I want for it to be fixed. The next day, I took the car back only for her to tell me that since I have driven the car out from the premises, that its all my responsibility now. I was upset hearing what she said considering what I was told the previous day and the car was not even up to 24hrs old with me before driving back for it to be fixed. As a customer, I was disgraced and humiliated by this manager that she called the security guard to eject me and my brother from the premises. I left the car in their premises and went home. Yesterday, I met another manager who said that they are going to address the issue and fix the tyre. The manager said that I have to take the car that I come take it as I have signed the docs with you. But I don’t want the car anymore as I am scare of other issues that could be wrong with the car. As a consumer, I am exercising my cancellation rights under the consumer credit act and meeting the 14days cancellation as stated in the agreement The car currently with the dealer and under my consumer rights and laws, this car is not fit for purpose and no longer wanted."

Yes, its states that I have 14days to withdraw from the agreement.

Yes, I paid a large deposit. Am I going to lose it? Their car is already with the dealer they said that they are going to fix the tyre. But considering the humiliation that I had, I dont want the car anymore. Now that the car is with the dealer, should I still go and take and speak to the finance company or I should leave it with them? Please advice as I dont want to lose my money? Please advise if I need to take the car from the dealer while the finance company investigate.

Hello, On the 4th of September, I went to big motoring world to purchase a mercedes. As this I my 1st time of purchasing a car. the car worth £18500 and that was my budget. the sales person said that I should go into finance as he added other services which i didnt want. He was trying to make me drive the car away on that very day but I refused saying that I cant drive it as I need to get someone to come with me. Having though through it, on the 10th, when I got there, i told him that I wanted to buy the car cash and that I dont want this finance thing. He went out and after about 30/35min, another person came that introducing himself as the sales manager.he then reduced the monthly payment to from £330 to £284 monthly. giving me interest free for one year that I can clear it all within one year interest free. while inspecting the car, i saw a nail in one of the tyre. I told the collections manager about it. She made a called and said that the mechanic have gone home for the day and what do I want to do. I asked if that if I take the car home, how will the tyre issue be fixed. she said that I have to call and bring the car in. on the 11th september, I called and took the car back. on getting there, the collections manager said that since I have driven the car out, that its now my responsibility to fix the tyre. She made several calls and she called the security guard to kick me and my brother out from the premises. With how myself and my brother were treated considering that the car tyre has an issue, I decided that I did not want the car anymore. she gave me several numbers for me to call, all different offices but all wrong as they said that they are not the one that I need to speak to. she said that I need to take the car from their premises as its no longer their property. I left it there and went home. I went again today to speak to a senior manager, I told him everything that happened, he apologised and said that they will fix the tyre issue, that if I dont want the car anymore, that I have to speak to the finance company and that I have to take the car. I was told that I will be coming in the evening to pick the car up but I dont want this car anymore due to the way that I have been treated as a customer. Now, that the car is with the dealer, what are my option if I dont want the car anymore? will I loose my money, will I be affected by anything? Please advise