The financial ombudsman service and any number of solicitors would disagree with you. An appointed operative or agent of DPD falsified information in order to mislead or misinform. Perhaps this isn't 'fraud' from a legal perspective, so perhaps I need a lawyer to determine the classification of such wilful acts.

Thanks for your response. While I understand the 'move on' approach, the UK financial ombudsman service considers the following grounds for compensation: distress inconvenience pain and suffering damage to your reputation However, when the above is inflicted on a customer as a result of fraudulent business practices, I find it even more difficult to move on.

Hello I'm seeking advice as to how to proceed and against who, and any help would be greatly appreciated. I'll try be brief and summarise: Used DPD Local Online to send £2100 parcel of electronics that I make to customer in Netherlands, booked 1 May 2022. My customer received the details of the consignment and paid import duty and fees on 3 May 2022. The tracking claimed successful delivery 6 May 2022. Parcel was not delivered. Proof of delivery was falsified - a short dash for the signature and the recipient's name was stated as a misspelling of the receiver company warehouse. I begin a long and fruitless journey trying to get accurate info from DPD Online (parcel2go). On 10 May 2022, tracking suddenly states "Held by Depot - Customer Return/Returned by Customer". Neither I nor recipient requested a return and no proof was forthcoming. Parcel went missing for 4 weeks. I had multiple fruitless contacts with company. They were consistently obstructive and unhelpful. Eventually, after threatening them with court action, they found the parcel and returned it to me. I had to resend using UPS. Delivered in 3 days. Now they have refunded me but I am not prepared to let that be the end. I spent considerable time over 5 weeks trying to resolve this. My customer was furious. They had a production line which eventually stopped due to the missing parts. I have suffered some breakdown in my relationship with the customer. The 5 weeks of stress and anxiety was not trivial for me. But the main thing is the falsification of information by DPD/P2G and the woeful customer support which both contributed to the avoidable delay that caused so much stress and ill-will. I'm aware of the no-doubt-intentional relationship between DPD Local and P2G. This seems to make it more difficult to pursue action. They have been very obstructive, refusing to provide named contacts and only offering the Bolton address (P2G offices) for legal communications. I am intending on issuing court proceedings but at the moment, I'm unclear as to who to hit. The crux of the issue was caused by a Dutch DPD driver signing for a delivery he didn't make, but my contract of sale is with P2G. Any guidance gratefully received. Best Regards Andy