We own a leasehold property where the local authority own the freehold. Major works were carried out 4/5 years ago to replace the balconies. Ours was not in disrepair nor had any issues that we were aware of, but it was done as part of the rounds. The replacement balcony was a nightmare with the contractor being changed half way through ( i think from memory due to quality) our balcony was started by one contractor and finished by another. The works took a very long time to complete as a result. The new balcony that was fitted now has puddles regularly outside the doors as well as a couple of safety concerns. Because of the nature of the issues we do not believe it was ever inspected prior to being signed off- it would not pass a safety inspection. We have not chased the local authority to pay the 5K that the work is costing us as we are not happy that it is worse then the one taken down and also we feel unsafe. We have asked for proof that it was inspected on completion but they were unable to provide anything. We have been in talks with them to get it checked 2 years ago but they stopped responding (I assume the staff member left) and have today received another request for payment and so we are back at the start- explaining that we are not happy to pay until the work is finished to a decent and safe standard comparable to before the works started. If it was any other goods or service the contractor/ goods provider would surely be expected to make good? Are we within our rights to expect a decent standard of work before paying the bill? Thanks in advance for any advice that can be offered