Oscard
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Happy to report at the third attempt Made.com have made an offer covering the cost of the sofas, claim cost and independent sofa report (all apart from the interest calc) Amazing turn of events!!! Thank you very much. Just waiting for the monies to land! Can you provide the link for donations please.
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Hi All, Can I get your thoughts on their latest offer... I sent them back an email stating quite clearly Homeserve's report was garbage hence why we are where we are 25 months later. What they are now offering is the price of the sofas... excluding the independent report and court fees I had to pay for! I'm happy to progress to court. Thank you for your email. I completely understand your frustrations. As mentioned previously due to the timeframe you have had the sofas, we would usually only look to provide a depreciated refund however I would like to resolve this positively with you and so in order to be able to do so, I would like to offer a collection and full refund of the purchase price, £1,298. I can arrange for packaging to be sent out to you once you have received this, I can then arrange the collection at our cost.
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Hi, Should I just ignore or tell them I'm chasing the full amount? Their email below. ''I hope this email finds you well. I am mindful that I have not heard from you since my last email and wanted to make sure you had received this in order to resolve your claim. Please let me know if you have any queries at all. Best wishes,''
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Thanks Andyorch, Just realised they should have sent me (and the court) all the documents as per ORDER I was sent. I can't scan and send the order as at work. So just copied and pasted below part of it. 2 Send all of the documents that are relevant to your case to the court at the above address, also send them to the other side. Both parties must do this. These documents should be placed in date order and should be numbered in the bottom right hand corner. You should include the following documents if available: A copy of the contract/agreement Relevant correspondence, including text messages and emails Photographs Before 4pm 10 August 2022