Just wanted to update on my ongoing saga with Erudio Student Loans. My Loan was terminated back in May as my deferment was late and I had (disputed) arrears from the year they took over my loan in 2014. Disputed as in I know I deferred but they claimed I didn't, they told me there was nothing I could do about and I naively believed them!
So I sent of a SAR to SLC as I defer every year with them for 2 loans sold to Thesis and 1 to Erudio. They sent my original agreement, The payslips I had sent incorrectly for 2022 deferment and gave me access to my student finance portal. From the portal I could clearly see my 2014 deferment had been accepted by SLC and Thesis but not by Erudio my 2022 deferment had also been accepted by thesis as I had resent correct info.
I raised a complaint to SLC asking why they didn't notify Erudio of my deferment in 2014 they replied accepting full responsibility saying "we have contacted Erudio Student Loans on 20th July 2022 to request the recent termination action placed on your account is removed to allow us to update your deferment acceptance to cover the period May 2014 to February 2015. Your arrears balance would then be removed and further applications for deferring your Erudio Students, are able to be considered."
This was back in July, Erudio requested further info from SLC in August but other than that have failed to respond. I spoke to them in October and was told the termination was going to be lifted but it takes so time... Fast Forward this week a PAP has arrived from Dryden Fairfaix.
Sorry I know its long winded but any advice will be greatly appreciated