Thank you .. I've just found really helpful post regarding EVRi but as its just a name change I'm sure a lot of the same advice will apply.

I found the Consumer Action Group website by searching for package stolen by EVRi (now Evri) it looks like this is a problem the delivery company do not seek to resolve and try to make sure you are put off complaining by sending you down a claim route that does not apply to the situation: 18 March - I booked a courier collection from a home address to return a laptop 23 March - the package was delivered to our offices, the laptop had been replace by two plastic phone covers in boxes 24 March - I logged missing/replaced item from delivered package with Evri 26 March - Evri replied and request more photos and say they will do a local depot search 27 March - I sent photos to Evri and filed a police report 4 April - Evri sent denial of receipt form 5 April - I queried denial of receipt form as I did receive it but the contents had been replaced 8 April - no reply from Evri so I complete the online claim form 8 April - Evri confirmed receipt and 28 days to process claim 9 May - Evri responded to claim and state they will not compensate for loss or damage for non-compensated item (i.e. laptop) 9 May - I explained that the item was not lost or damaged but replaced/stolen. I explain that the package had been tampered with and sent photos showing a tear in the back of the package (probably to check what was inside) and the lifted tape. 10 May - Evri responded stating there is no compensation for items that become lost or damaged through the network 10 May - I repeated that the item was ..'not damaged or lost within their network. the parcel was collected, tracked and delivered. During that process, within Evri's care, the package was opened and the item sent (laptop) was removed and replaced by another item of no value (plastic phone cover)' 10 May - Evri replied 'When purchasing the delivery label, it is requested to read the Non Compensated and Prohibited items. As should the parcel contain any items listed this means that no compensation is payable, should that items become lost or damaged when going through the network.' I'm told to go back through to customer service if I need anything further. 12 May - I have contacted customer services again by the chatbot and expect to be directed back around in a circle! Is there anything I can do? Thank you for any help