Thank you. Extremely helpful! I'm going to have a look into some of those suggestions later when I'm back in front of my pc and not on my phone. I have been into my local branch which is not too far away. Out of all my Wickes interactions, this was the most positive as the girl on the customer services was helpful and seemed to be doing the best she could. She even let me know what days she is working should I need to come back in over this issue. Speaking to the manager is certainly something I will consider though if she isn't able to deal with it - it might well be above her paygrade as it were. Just to check: Is the chargeback the first option I should be looking at? And if that doesn't work, then I go more aggressively with a claim? Just want to check which step should be taken first. Regarding the claim option, is there a link to a page on here which explains the procedure? And is there some sort of template letter or document which I can use for the storage fees idea? Thanks again.

its about £500 worth of wood I think Paid online via debit card - Halifax account

Hi thanks for responding I am an individual, not a business. It is 22 x 4.8 metre lengths of wood so currently sat in our garden and taking up space that could be better used.

Hi folks Newbie here so apologies if I have posted in wrong place. I'll try to summarise the issue as best I can. We ordered 22 lengths of decking from Wickes online - about £500+ in total along with a workbench and box of decking risers. The order arrived on time but 18 out of 22 turned out to be damaged. Have repeatedly asked Wickes to collect items and issue refund but after 2-3 weeks this still hasn't happened. The issue seems to be them contacting the supplier of the decking (I believe a company called BSW Wood) who have twice arranged for a courier (DX Delivery) to pick up items - however on both occasions, DX have tried to pick up incorrect items - the workbench and decking risers. When I informed DX that it was the 22 lengths of wooden decking they needed to collect, they said I couldn't do it and referred me back to Wickes again. This issue with DX has happened twice. I have emailed, phoned, tweeted Wickes and also been into my local Wickes store (so it is me having to do all the chasing). On every occasion, I have been told that the supplier has been contacted and the items will be collected in 2 -3 days. However, each time this hasn't happened so I have had to go back to Wickes again. It is getting pretty tiresome so am looking for some advice as to my next steps? It feels like Wickes needs to take 'ownership' of this, pick up the decking, refund me and THEN sort out whatever issues they have with their supplier separately. Any advice as to what to do would be welcome. Many thanks