Thank you! Just wanted to inform everyone that i have succeeded in my claim and won in full including interests and expenses. Judge was very clear that Parcel2go can not limited their liability under costumer protection act via their terms and condition which are unfair and unenforceable. He went straight to the law and legal point on protection provisions and ruled in my favour. Parcel2go representative tried to argue that it was my choice not to take additional protection but judge dismissed it as irrelevant and that the law is very clear and their liability should not be limited. Furthermore he said that protection would likely to benefit myself and PArcel2Go and is unfair that i should have taken the cost of it. Representative also argued that amount of protection is relatively small in the context of goods value. I have counter argued that it is in addition to standard charge and cost becomes more than 10% of value for inland delivery. Judge agreed with me. Separate thank you to BankFodder who's was incredibly helpful through the process!!! And than you to this Forum to guide us on our right and held businesses accountable for their poor service!

Thank you very clear. Order says that i need to send bundle by post. Will prepare everything by 1st of may and send on 14th as advised. Will keep you posted if i hear anything from them. Thank you very much for your help and support.

Claim Form.pdfDefendant Response.pdfCounty Court Order.pdf Redacted and reuploaded. I am planning to submit original purchase email, my booking with parcel to go and all correspondence with parcel2go to date. As well as confirmation from store that they have not received an item. I will follow your advice and submit it just before the deadline. thank you!

Ok thank you i will redact and reupload if needed I have submition of evidence and witness statement by 17 of May. Was not told court date yet

Hi All, I sent a large parcel with parcel2go using EVRi - they have lost it. I followed advice on this platform. Issued letter of claim, started court proceedings, went to mediation they offered me less then half i have rejected. Now need to submit witness statement and email correspondence to court most likely will have hearing summer this year. I am more then happy to go all the way and have read all arguments why additional protection is non-enforceable. I have read in another thread that there a judgement against Parcel2go. If there is possibility to see it it would be great i could use it or part of it in my witness statement. They lost 550£ worth of goods and offered me 20£ originally and 200£ during mediation. Thank you for your help in advance!