Email from Currys: "Your refund is being processed" They're also refunding the fee for removing the old one, which I call a "right result". Many thanks again.

Old dishwasher already collected. (We'll put to one side how it can take Currys 2 weeks to deliver and less than 24 hours to collect). Apparently I should have got/will get a receipt by email. Which I haven't yet, but since I have an email confirming the arrangement, I'm not too worried. The recorded message before I spoke to an agent said refunds take 14 days to process. So we'll see. Sadly I paid for it using a debit card. However I ordered a replacement (and gawd help me for sticking with the same model from HiSense) from AO as recommended and paid by *credit* card. Which will be paid off in full next month. No complaints about the actual dishwasher - when it worked. But at the end of the day, it's probably the most simple appliance in principle there is after a toaster.

Managed to speak to their returns team who will collect tomorrow (assuming I have the email they promised which confirms the refund).

So, finally got this blessed code from HiSense. They kept talking about a "replacement" or using it towards another item from Currys but I want my refund. So I will use the letters above to push for it. The irony is with suppliers not having any stock, it looks like I'm still washing dishes by hand for a week.

Because I don't trust anyone, I called HiSense again. Seems they also wanted a photo of the serial number, but weren't going to tell me. I may have imagined it but the agent seemed surprised that not only did I have a photo, but I could send it by return which I did. I'll call again in half an hour to see that they got it and push things forward. Many thanks again for the support. It seems that once I have this uplift number, I can relax a touch ? Nice recorded delivery letter to Currys outlining this saga. (The temptation to give them a collection time of 8am-8pm and be out when they call is powerful.) What galls most is if you listen to the recording of the first call I made to HiSense when I asked "What if the engineer doesn't show ?" I was told quite brusquely that doesn't happen. I bet they "can't find" that recording.

Thanks for such quick help all. After a further call with HiSense, it turned out that the company they used to subcontract repairs to in the Midlands had stopped working for them a while ago. Hence my missed appointment. On the basis the earliest they could arrange another visit would be 1/4/2022 (i.e. 3 weeks after the fault) they said they would provide an "uplift number" that would allow me to get Currys to refund or replace. That was 24 hours ago (but is captured on my and their call recordings). Final question is what do I do with this number to get a refund. Wherever the next dishwasher is sourced (Hughes have been good in the past) it will be bought on Barclaycard so they can feel the pain next time.

Thanks for such a great post. Have storage and totally prepared to charge £2.50 a day for it. And (fortunately) can also source a new replacement in the interim (not a HiSense from Currys though). The biggest question is what address to use ? Can I trust Google ? Point about RD noted too.

Hisense dishwasher bought online from Currys. 20/1/2022 Packed up 12/3/2022 Followed their curation to report to manufacturer. 15/3/2022 Manufacturer booked a (sub contracted) engineer to arrive today - 22/3/2022 Engineer did not show despite 2 chasing calls to HiSense, whose attitude is "we'll try again for next week". I don't feel this is acceptable and that they have blown their chance to repair (by not turning up). So a refund from Currys is in order. Do I just go via MCOL with what I've detailed here ? I found this site as I was looking for the address for service.