Dankeepsie I agree, but we also must be careful as not to take the Micky, I new I was selling on eBay, I new fees would be deducted.

could that not be argued that I am trying to profit from the loss, as I am claiming more than I actually received? base rate if interest is 0.5%, SO 8.5% on £407.66 is only 66.6p/wk, is it worth it?

Bankfoot Good idea, but I would suspect that if I sell through eBay, then I am aware that fees will be deducted, so I suspect the net amount is all I could claim. eBay refund has already been issued, and they have refunded fees as well. Letter has already gone with sum stated that I am claiming. out of interest, what is your background? seem quite up on these issues

BankFoot Letter will go today.

on last question, can you point me to the point of law that says that the carrier is not absolved of liability just because I don't ensure? would be good to have a case or two that relates to this.

BankFodder Will do.

BankFodder Parcel2 2 Go The Cube, Coe St, Bolton BL3 6BU Dear Reference: Loss of Parcel (P2G - ) As it has not been possible to resolve this matter amicably, and it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct. · Parcel 2 Go were contract Friday 25th Feb 2022 to collect and deliver an item sold through eBay · Item was collected at approx. 18:20hrs on Monday 28th Feb 2022, Driver scan and CCTV video confirm this. · Update of delivery status was obtained on Tuesday 1st March 2022, this showed parcel had nit been received. Contact was made with DHL who advised that parcel had been collected, but not received at the collection depot. · DHL customer services were again contacted on the Wednesday 2nd March 2022, a complaint was made, and a search was then undertaken to locate the lost parcel. · DHL again contact on Saturday 5th March 2022, spoke with. (Manger) who confirmed that she would take ownership of the case and conduct further investigation. · DHL and Parcel 2 Go contact me to advise the search had not resulted in parcel being located. · DHL Depot Bathgate (. ) again contacted me on Thursday 10th March asking me to confirm that a package had been collected, as driver had reported no package had been collected. Copy of driver scan and CCTV sent to DHL Depot, Ellie-Louise Prigg and Executive Team. From you I am claiming the sum of £407.66, the sum paid to me after seller fees deducted by eBay. Listed below are the documents on which I intend to rely in my claim against you: · Booking Confirmation · Driver Scan of collection · DHL Notification of item not received (at depot) · Email DHL conform a search would be conducted. · Parcel 2 Go confirmation a search would be conducted. · Email DHL confirming item not located · Parcel 2 Go confirmation item not located · CCTV showing driver collecting the package. In closing, I would draw your attention to paragraphs 15 and 16 of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim. Should I not be reimbursed my costs within 14 days of the date of this letter, court action will be commenced with no further reference to you. Yours faithfully,

BankFodder Comments much appreciated. I had stated that I wanted a response within 28 days, I have changed this to 14. Thank you Puer.Claudus

Hello my draft attempt below. I will try and find out CEO name so it can be addressed to him personally, and to send a belated VD card... Letter before small claims court claim My Details Parcel2 2 Go The Cube, Coe St, Bolton BL3 6BU Dear Reference: Loss of Parcel (P2G – REF NUMBER) As it has not been possible to resolve this matter amicably, and it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct. · Parcel 2 Go were contract Friday 25th Feb 2022 to collect and deliver an item sold through eBay · Item was collected at approx. 18:20hrs on Monday 28th Feb 2022, Driver scan and CCTV video confirm this. · Update of delivery status was obtained on Tuesday 1st March 2022, this showed parcel had nit been received. Contact was made with DHL who advised that parcel had been collected, but not received at the collection depot. · DHL customer services were again contacted on the Wednesday 2nd March 2022, a complaint was made, and a search was then undertaken to locate the lost parcel. · DHL again contact on Saturday 5th March 2022, Spoke with NAME OF DHL MANGER (Manger) who confirmed that she would take ownership of the case and conduct further investigation. · DHL and Parcel 2 Go contact me to advised the search had not resulted in parcel being located. · DHL Depot Bathgate again contacted me on Thursday 10th March asking me to confirm that a package had been collected, as driver had reported no package had been collected. Copy of driver scan and CCTV sent to DHL Depot, Ellie-Louise Prigg and Excecutive Team. From you I am claiming the sum of £407.66, the paid to me after seller fees deducted by eBay. Listed below are the documents on which I intend to rely in my claim against you: · Booking Confirmation · Driver Scan of collection · DHL Notification of item not received (at depot) · Email DHL conform a search would be conducted. · Parcel 2 Go confirmation a search would be conducted. · Email DHL confirming item not located · Parcel 2 Go confirmation item not located · CCTV showing driver collecting the package.

BankFodder - no, but my understanding is that makes no difference, I entered into a contract to deliver a package, not loose it.

dx100uk - thank you, looks like some good reading.

Hi I sold a peace of ham radio equipment on eBay, sell price £450.00. after fees deducted, i received £407.66 payment. Parcel was shipped through P2G, who used dal as the courier. Parcel collect 28th Feb at 18:20hrs, parcel scan confirms this, also have CCTV of DHL driver collecting the package. on the 1st March checked progress to see that scan report said package had not revived - time 10:39hrs I made contact with DHL who confirmed that although item had been picked up, it had not been scanned at the collection depot. a search was then initiated. Friday 4th Mar 22 claim filed with P2G, also spoke again to DHL, and was passed to a manger, who took ownership and started a further investigation. Monday 7th again spoke with DHL who confirmed search had not found the package, but further investigation would happen, as the driver who collected needed to be interviewed. Thur 10th Mar 22, received a call from collection depot, very helpful lady who asked had I actually had the package collected (collection scan proves I did) as the driver who's route my property is on is denying that any parcel was collected. Thur 10th Mar 22, collection depot phoned back after allowing me time to view CCTV, CCTV shows driver collecting the package, CCTV pass to depot and to DHL manger and her supervisor via email. Fri 11th Mar, information submitted to P2G - Proof of collection, Proof of Value and Proof item was not delivered, Proof of item not being delivered were emails from P2G and DHL confirming parcel is lost. P2G have now rejected Proof of none delivery saying they need an email from the buyer. When submitting docs to P2G I asked for a call back, and details of their legal department as I would be submitting a claim, no details provided. Within email exchange between DHL, it was confirmed that DHL had advised that drivers are held responsible for the loss and costs associated, and that I would be making a claim for the full amount. am now trying to establish the name of P2G CEO for the court papers when they are served, if anyone can provide, I would appreciate this. Keith