Hi all,
New to this website.
Can anyone give me some advice?
I bought a towel rail from an online store, plumber fitted it, chased out the wall/re-plastered it etc. Fired up the central heating to check it worked and a valve on the side came off and sprayed boiling hot water everywhere, scalding the plumber.
He had to go and buy another valve (non-manufacturer part) and managed to sort it.
I complained to the company and they have given me three options;
a full refund and they will collect the towel rail,
or an identical replacement (they haven't agreed to pay fitting costs),
or a partial refund of £100 and I keep the item.
However, if I keep the item and take the partial refund this invalidates the warranty if anything else goes wrong.
I am arguing that if they replace or refund, I then have to spend another £150-200 getting a plumber to reinstall the towel rail. The item cost me £250.
I have asked for a full refund and I keep the item because it was faulty and also caused an injury to the plumber.
I don't see why I should have to pay the cost of a days labour to remove and refit another item and seeing as this amounts to the same cost surely it would be easier to just refund me the whole amount for it.
Any advice would be greatly received.
I may be wrong but I thought I might be entitled to some form of damages if they have breached contract with me as I will now be out of pocket to replace and fit the new item.
Thanks