Hi I purchased a TV bed recently from Dreams, I paid a few hundred £ in cash and did the remaining amount on finance. On the website and in store where a 10% of £750 was and I provided them with a discount code. The code didn’t work in store but worked online. I showed them proof of this via email and on my phone as well. I completed the finance procedure, I was provided the order details via print out physically to me. Later about 1hrs time after placing the order in store, I was called to say there was an outstanding balance of £164.90. (They did not mention mistake they just said outstanding balance)
Firstly I was completely shocked and secondly looking at the order details it is evident that they have added an extra 10% off my order. 2 people were with me when I was ordering (from the store) and none of them noticed the error.
They have already done a credit search.
They are not going to deliver the item unless I pay.
As they have made a mistake, any thoughts on this should I pay or not?