Thanks for your help. I have been drafting an email to answer there latest refusal, which I will tweek into a letter of complaint esp as you have brought some things up that I didn’t think of. I will post it here before sending. Many Thanks for taking the time to help me

I have run my balloon shop for 5 years and have been doing these balloons all the time. I sell different amounts at different times of the year. For example I did 56 at Christmas. They are collected in store (transported by client unboxed). I deliver them all over the Lake District in my Van. I have sent 7 others via DPD Local with no issue

I have up loaded a PDF as a visual Balloons.pdf

The items were all properly declared as ‘Air filled Balloons’. I have provided a image showing the invoice and the card machine receipt with card info removed for GDPR reasons I first complained to DPD as I thought it was the same company, it was a DPD van that collected the parcels. DPD responded saying it wasn’t them as I booked with DPD Local which is Parcels2Go. So I complained to them. * They say I haven’t provided evidence that ALL the parcels were damaged (I provided the 4 images the customer gave me) * They had no internal support - I have given them images show the internal support * Helium balloons go down in the cold - They are air filled, they will last indefinitely and are NOT affected by the cold * Boxes were not damaged - They don’t need to be if they handled roughly.

I sent 21 well packaged air-filled balloons to a customer via DPD Local and paid for extra parcel protection. I have sent several before with no issues - all packaged in the same manner. All arrived bits - clearly they haven’t been handled with the care I would reasonable expect. I’ve contacted them via resolver. But they are refusing to do anything about it. I have had to refund the customer the £525 they paid and I’m out of pocket for the actual materials and cost of staffing. As a small micro business I can’t afford this loss Do I stand a chance if I go to small claims?