Hi All,
First of all I wanted to thank you for the advice and support you give on this site. I had read through a couple of cases and beginning to have hope again that there is a chance to recover what I have lost recently. And so, I wanted to get it out here first since I am probably only at the beginning of a very lengthy and time consuming process.
Basically, I had 2x MacBook Pro’s stolen only a few days apart during shipping with Packlink / Hermes in the following ways:
Item 01:
I sold a 15” MacBook Pro with original packaging and power adapter for £400 on eBay and posted it to the buyer using Packlink/Hermes
It was packaged in a sturdy 42 x 32 x 15cm parcel, weighting 3.65kg, with fragile-tape wrapped tightly around the center of the parcel and the shipping label attached with brown packaging tape thereafter
I dispatched it at Hermes Collection Point: Tesco Express, 4-6 Station Parade, TW9 3PZ, Richmond Upon Thames on Sunday, Jan 30 at 14:20
When the buyer received it on Wednesday, Feb 02, he provided photos and reported that the parcel was battered, looked loosely repackaged and had a bunch of piano books inside, which are much lighter than the Mac would have been
He has since returned the parcel to me and I also noticed an additional layer of Fragile Tape wrapped around the back of the parcel and below the brown tape he used to close it
I have reported this theft with Action Fraud, registered the serial number & Mac specifics with Immobilise.com and refunded the buyer as instructed by eBay
I have then opened a claim with Packlink, who have begun an investigation and asked me to send them a signed DOR (letter of denial of receipt) by the buyer, which he was happy to provide
Currently awaiting further response from them..
Item 02:
While the first Mac was still in transit (and I didn’t know what happened to it yet) I sold another 13” MacBook Pro with original packaging and power adapter for £470 on eBay and shipped it in the same way using Packlink/Hermes
It was again packaged like the first one using a sturdy 36 x 28 x 13cm parcel , with fragile tape, weighting 2.5kg and dropped off at the same location on Tuesday, Feb 01 at 08:06 am
After the buyer received it on Thursday, Feb 03, he reported that there was no Mac but a coffee cup inside
Furthermore the delivery picture provided by Hermes tracking, was showing additional fragile-tape wrapped around the sides & back of the parcel and on top of the brown tape I used to attach the shipping label in the end
As before I have reported this to Action Fraud, registered the Mac as stolen on Immobilise.com, opened a claim with Packlink and currently awaiting their response
To be honest, I have used Hermes in the past without problems and thinking that a delivery company would open perfectly sealed and secure parcels and replacing its contents was just crazy to believe. However, I am determined to do whatever it takes to recover the value of those items and hoping for your guidance in the absurdity that is surely about to come along my way..