At the end of last year we sadly lost our maincoon cat to a genetic heart condition.
After much deliberation we found Rudycatsmaincoon (which is a registered limited company) who billed themselves as responsible breeders that didnt sell kittens with genetic problems, We paid a deposit of £195,
In March my wife wanted to buy a breeding cat instead which they promised to mentor us through the process with the cat delivered in 6 months, but we had to pay a further £305.
The agreed date of receiving the cat in early September came and went and we messaged them asking what was happening and we were offered a kitten , we reminded them that we had paid an extra amount for a full grown breeding cat and that was the last we have heard from them.
They have since had some bad press about selling sick cats and a lot of people are posting on a face book page that have lost their deposits. We have contacted them several times to ask for our deposit back but have not had any response.
I have contacted our bank but as we paid by bank transfer they cant help.
What should our next course of action be?
TIA
Martin