I've had a look at the guide on this site as well as various other sites and have put together the below, is there anything that may need adding/changing?
Thanks again in advance for your help.
My name, address
22nd May 2022
Furniture Village
258 Bath Road
Slough
Berkshire
SL1 4DX
Ref: Order xxxxxxxxxx
Dear Sir/madam,
RE: Notice before proceeding with court action
I am writing in compliance with the Practice Direction on Pre-Action Conduct with regards to the following matter which have arisen between us:
On the 28th July 2021 your drivers caused damage to my flooring on delivery and set up of the sofa. I made them immediately aware and also eventually got in touch with the Warehouse manager to inform him also of what occurred. An attempt was made to fix the repairs by contractors on behalf of the warehouse manager but they were completed to a poor standard and the damage is still very much visible. Upon many attempts to contact the warehouse manager since to get this issue resolved I have had no further reply, the last attempt which was on 02 February 2022.
As a result of these matters I am entitled and intend to claim the sum of £850 (eight hundred and fifty pounds) which has been calculated as follows:
This will cover the labour cost to replace the damaged flooring, the replacement parts (laminate flooring, underlay, scotia trims, flooring strips), disposal of the old damaged flooring, disconnection, removal and re-connection of all electrical wiring which is present for the flooring to be replaced and clean up to restore it back to its original state.
If you dispute my claim I can confirm that I would be agreeable to mediation and would consider any other system of Alternative Dispute Resolution (ADR) in order to avoid the need for this matter to be resolved by the courts.
I look forward to hearing from you within the next 28 days. Should I not receive a response to my letter within this time frame, then I anticipate that a legal claim will be commenced forthwith.
Yours sincerely,
po-low